Senior Manager, Community and Tenant

Join us at Ottawa Community Housing

Join us at Ottawa Community Housing, where we are more than a home to about 33,000 tenants across approximately 15,000 homes. As Ottawa's largest social and affordable housing provider, ranking second largest in Ontario and fourth largest in Canada, we're committed to enhancing tenant well‑being through partnerships with local service providers and support agencies.

At OCH, diversity and equal opportunities are at the core of our workplace culture. We strive to mirror the vibrant communities of our city and have been honoured as the National Capital Region's Top Employer every year since 2018.

WE ARE PROUD BECAUSE EVERY DAY WE MAKE A DIFFERENCE!

Together, we're transforming tenants' lives by “providing more than a home, because we care”.

Joining OCH means making a meaningful difference every day. We provide opportunities to positively impact your community in multiple ways. Recognizing that our employees are the cornerstone of our organization, we offer a comprehensive and competitive compensation and benefits package, flexible work options, professional development opportunities, health and wellness programs, and more.

OCH is currently seeking a dedicated Senior Manager, Community and Tenant Support to lead efforts to build healthy, safe, inclusive, and resilient communities while supporting sustainable tenancies, across the housing portfolio. Under the guidance of the Director, Community and Tenant Support (CTS), the Senior Manager will be responsible for the effectiveness and consistency of Community Development and Tenant Support services, ensuring they align with Tenant Experience priorities, service standards and escalation pathways.

By analyzing performance data and tenancy sustainability indicators, the Senior Manager will identify systemic risks, support strategic decisions and drive continuous improvement. They will also oversee complex and high‑risk situations and represent Community and Tenant Support services in enterprise planning, change initiatives, and cross‑organizational collaboration.

The Senior Manager of Community and Tenant Support will lead the team in delivering OCH’s mission by ensuring service excellence, fostering safe and supportive communities, and empowering tenants through consistent, high‑quality community development and tenant‑focused supports. By strengthening partnerships, guiding data‑informed decisions, and proactively addressing risks, they directly influence the creation of inclusive communities where tenants feel a strong sense of belonging and their housing needs are met with dignity and care.

• Provide oversight to the planning, implementation, and evaluation of programs, initiatives, groups, and activities that build tenant capacity and create healthy, safe, and inclusive communities.
• Lead the planning, delivery, and evaluation of tenant support services that promote successful and sustainable tenancies, particularly for higher‑needs and at‑risk households.
• Oversee the development and implementation of frameworks, policies, processes, and tools that support community development, tenant engagement, tenant support, and service standardization.
• Develop and oversee frameworks to support community safety and wellbeing, at‑risk tenancies and address complex tenant needs.
• Champion the resolution of escalated tenant and community safety and wellbeing issues and ensures a high standard of client service in response to tenant inquiries and complaints.
• Support OCH colleagues across departments in meeting obligations under the Tenant and Community Engagement Policy and Procedures related to Community Development and Tenant Engagement.
• Oversee the coordinated delivery of community development and tenant support services across OCH and ensure alignment of these services with department and corporate services and strategic priorities.
• Oversee the development, implementation, monitoring, and reporting of annual community action plans…