Director, Marketing Operations Ontario

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

At Lightspeed, we’re looking for Director, Marketing Operations who serves as a strategic and operational partner to the Marketing Leadership Team (MLT), reporting directly to the VP of Growth. This role drives organizational excellence across Lightspeed’s global marketing function by leading annual planning, transformation programs, financial operations, and leadership operations. The ideal candidate combines strategic planning acumen with deep operational rigor and people leadership experience.

They are passionate about connecting strategy to execution — ensuring that the Marketing organization operates efficiently, delivers on business outcomes, and fosters a culture of clarity, accountability, and collaboration across all regions and functions.

• Lead a global team of project managers and marketing operations managers, supporting all Marketing functions across regions (NOAM, EMEA, and APAC)
• Serve as Marketing’s business lead for the annual strategic and financial planning cycle, collaborating with Finance, Revenue Operations, and regional marketing leads.
• Manage cross-functional dependencies, planning milestones, and strategic decision-making throughout the planning process.
• Partner with the MLT to oversee OKR definition, tracking, and reporting to ensure accountability and visibility into marketing’s contribution to business outcomes.
• Build and refine planning and governance frameworks that connect strategic initiatives to measurable impact.

• Establish and manage a marketing management operating system, including meeting cadences, offsites, and quarterly/annual business reviews.
• Support the MLT in driving organizational alignment through structured operating rhythms, including agenda setting, documentation, and action tracking for staff meetings, offsites, and strategic reviews.
• Partner with Finance and HR to manage global marketing budget and headcount planning, ensuring alignment between strategic priorities, resource allocation, and organizational design.
• Lead development and facilitation of Marketing’s Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), and cross-functional reporting for GTM leadership.
• Provide data-driven insights and recommendations to optimize investment, team performance, and marketing efficiency.

• Craft executive-level communications, including team cascades, MLT updates, board materials, and internal storytelling for company-wide visibility of Marketing initiatives.
• Oversee Marketing-wide communications rituals and channels (team intranet, monthly newsletter, all-hands/town halls) to promote transparency, engagement, and alignment.
• Partner with Brand & Comms on internal employer branding and cultural engagement initiatives to strengthen the Marketing organization’s identity.
• Ensure consistent messaging and clarity in how the Marketing organization reports progress and celebrates wins.

• Lead cross-functional initiatives that strengthen marketing’s operational health — such as process improvements, tool optimization, and change management. This involves partnering with functional leads (Creative Ops, PMM, Growth, Brand, and Regional Marketing) to coordinate large-scale transformation initiatives.
• Establish standardized change management frameworks for transformation programs, ensuring adoption and alignment across global teams.
• Act as a trusted advisor to the MLT on org-wide priorities and operational readiness for new strategic initiatives.
• Lead special projects that connect marketing strategy with execution, including new operating models, process automation, and cross-functional governance.
• Manage and develop a high-performing team of program and project management professionals across regions.
• Provide coaching, mentoring, and development planning to strengthen functional capabilities across project management, business operations, and marketing…