Business Application Support Officer

The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!

Job Description

The House of Commons’ Procedural Services is currently looking to create a pool of candidates for anticipatory staffing of the Business Application Support Officer. As part of this team, you will be responsible for providing functional first-line desktop, information management and application support to users working with Procedural Services business systems. This includes identifying, analysing, troubleshooting and resolving problems with business applications, as well as offering training and coaching to Procedural Services’ staff and related groups.

Responsibilities also include managing software, hardware and access permissions to the network. The Business Application Support Officer also participates in the planning, development, testing and deployment of new hardware/software, applications, initiatives, and defect fixes and enhancements.

Top Reasons to Join the Parliamentary Information team:

As the first point of contact, our dynamic and people-driven team supports our Procedural Services colleagues throughout the lifecycle of employment, providing equipment for new hires and equipment refreshes to enable colleagues to get the most out of their applications. By joining our team, you will have the opportunity to provide real-time technical support in a high-profile environment and ensure that parliamentary proceedings are not interrupted.

The work directly supports the functioning of Canada’s democratic processes, making it both meaningful and impactful.

• Training and development opportunities.
• Work‑life balance /35‑hour workweek

Qualifications

Education :

• High school diploma or equivalent.

Experiences:

• Provided high‑quality customer service while resolving technical issues efficiently.
• Experience providing end‑user technical support in an environment with a high volume of incidents.
• Experience troubleshooting and developing creative workarounds to resolve technical problems and requests.
• Good knowledge of computer hardware and peripherals in order to identify and troubleshoot problems caused by equipment failure (desktops, laptops, tablets, monitors, etc.).
• Experience analysing and documenting user requirements, synthesising ideas, and communicating technical concepts in common language as appropriate to audience levels of understanding.

Assets :

• Knowledge in the use of Microsoft products such as CRM, Service Now, Azure Dev Ops and SharePoint.
• Experience managing network access requests, permissions to shared drives, coordinating system installations, IT asset moves and licensing, and software/hardware acquisitions.
• Experience in business analysis.

Additional Information

We are committed to creating an inclusive workplace by providing a barrier‑free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at HOCCar

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is (BBC). Consideration may be given to candidates with other linguistic profiles.

We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed‑term basis.

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To learn about our hiring process, visit Eligibility and Selection.

• Entry level

• Full‑time

• Information Technology

• Government Administration