Secret Cleared Help Desk Specialist on-site troubleshooting of network and software issues in response
Job in
Ottawa, Ontario, Canada
Listing for:
S.i. Systems
Contract
position
Listed on 2026-03-01
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Position: Secret Cleared Help Desk Specialist to provide on-site troubleshooting of network and software issues in response to a
Our public sector client requires a Secret Cleared Help Desk Specialist to provide on-site troubleshooting of network and software issues in response to a 24/7 incident management ticketing system. The Defence Service Operations Centre is responsible to coordinate in-service support for Information Systems across the Department of National Defence (DND) and the Canadian Armed Forces (CAF) operations. The National Service Desk provides 24/7 support on help desk and system monitoring functions.
Responsibilities:
Review network monitoring alerts at a national level from monitoring tools and respond accordingly.Coordinate National situational awareness events including sending out an informationalRespond to events and coordinate responses from service providers in support of the Incident Management Process.Respond directly to events including phone calls, emails, alerts and notifications from users or stakeholders in support of domestic and deployed operations.Route incidents to internal providers for national telecommunications systems, and route incidents to SSC and other external providers as appropriateSupport the National Capital Region (NCR) Service Desk (SMC) by responding to and coordinating classified IT related events from the NCR users or applications.Must haves:
Help Desk Specialist (1+ years)Incident management ticketing system (1+ year)Network Monitoring Tool (1+ year)Shift Work (12-hour shifts, day to night rotations)Secret ClearanceNice to Haves:
Bilingual (French/English)AssystIntermapper or Whatsapp Gold
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
