Client Matter Specialist

Overview

Hybrid role - 4 days in office. We are seeking a meticulous and detail-oriented Client Matter Opening Specialist to join our Finance and Billing team. This position plays a critical role in ensuring the accurate setup and maintenance of client and matter records within SAP, safeguarding billing integrity, and delivering high-quality support to internal stakeholders and clients.

• Client & Matter Setup:
  Accurately create and maintain client, payer, and matter records in SAP to ensure seamless financial operations.
• Data validation:
  Conduct thorough data validation checks to guarantee compliance with internal financial standards and regulatory requirements.
• Collaboration:
  
  Collaborate with internal stakeholders to resolve discrepancies and maintain data integrity across systems.

• Review and configure billing templates, including phase, task, and activity codes, to align with client-specific requirements.
• Ensure engagement letter terms and agreed billing arrangements are correctly implemented in system settings to support accurate invoicing.
• Proactively identify and correct inconsistencies in billing configurations to prevent delays or errors in client billing.

• Apply client and matter rates precisely according to engagement letters or client agreements, ensuring adherence to negotiated terms.
• Create, validate, and maintain pricing groups within SAP to support accurate financial reporting and billing processes.
• Monitor rate structures for compliance and update them as needed to reflect changes in client agreements or firm policies.

• Manage the general mailbox as the first point of contact for CMI-related inquiries, ensuring timely and professional responses.
• Provide clear guidance and troubleshooting support for internal teams on client/matter setup, billing configurations, and rate management.
• Track and escalate complex issues to appropriate stakeholders, ensuring resolution within established service-level agreements.

• Minimum 3-5 years of experience working in a similar capacity. Experience with in a professional services firm is an asset
• Diploma of College Studies in an appropriate area
• Detail-oriented with good problem-solving skills
• Highly organized with the ability to prioritize and manage multiple tasks effectively
• Ability to work well under pressure and meet deadlines in a fast-paced environment
• Solid knowledge of Word, Excel and Outlook
• SAP knowledge an asset
• Bilingual English & French

• Retirement savings plan with employer contribution
• Benefit premiums paid by the firm
• Telemedicine services
• Wellness matters:
  Flexible health and wellness allowance that covers much more than gym memberships!
• Training and development programs based on your interests and needs and development programs based on your interests and needs

The salary bands provided reflect the typical range for this role in the region indicated. We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview.

Toronto: $61,700 - $76,200 Ottawa: $60,200 - $74,400 Vancouver: $60,200 - $74,400

that provides an exceptional career experience in an inclusive and collaborative environment? Come join us!

As part of a global legal practice, Norton Rose Fulbright Canada embraces a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.

To find out more about how we integrate diversity, equity and inclusion in everything we do please click Diversity, equity and inclusion | Canada | Global law firm | Norton Rose Fulbright.

If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need.

Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further.

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Please note that this job posting is being advertised to fill an existing vacancy.