Modern Infrastructure Customer Solutions Lead - DND

Modern Infrastructure Customer Solutions Lead

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Why You’ll Love Softchoice We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative t means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

Guiding our National Defence customers through modernization of their infrastructure. As a Modern Infrastructure Customer Solution Lead dedicated to National Defence, you focus is on driving rapid infrastructure modernization to ensure our defense clients remain mission-ready and capable of safeguarding Canada against evolving threats. This involves transforming both datacenter and public cloud environments into integrated, secure, and agile architectures that support advanced applications, data analytics, and AI-driven workloads—delivering the resilience and operational excellence required for national security objectives.

This role at Softchoice is part of our National Defence High-Performance Team (HPT), which means that you will be working alongside and collaborating closely with a team of individuals who are focused on network modernization, workplace transformation, security and COTS, which includes Microsoft technologies. This team is led by an Account Director, and works closely with a National Defence Industry Advisor.

You will collaborate with DND personnel to understand their operational needs and technical requirements, creating detailed technical proposals and solution blueprints. Additionally, you will help to define the services required for architecting and deploying modern infrastructure solutions, providing technical leadership and guidance during the sales cycle including transition of solution design and knowledge of the customer’s needs to the engineering team for implementation.

• Bring a growth mindset and sense of urgency.
• Grow and develop hybrid IT solutions and services that include a mix of compute, storage, network, public cloud, professional services, and/or managed services.
• Leverage an insights-driven sales approach, along with current knowledge of departmental and technical trends, to customize solutions for DND needs and mission goals.
• Work in partnership with Account Directors and other team members to engage with SSC and DND/CAF directly, early in the sales cycle.
• Collaborate with key government personnel to understand their mandates, mission objectives and technical requirements.
• Design and develop solutions tailored to meet departmental requirements.
• Create detailed technical presentations and solution blueprints.
• Define the services required for deploying these solutions.
• Provide technical leadership and guidance during the pre-implementation phase ensuring that the services delivery team is fully briefed on the expected project outcomes.
• Participate in assessments and audits of existing network infrastructures to ensure solutions you design meet the needs of DND.
• Ensure solutions are scalable, secure, and aligned with industry best practices.
• Stay updated with the latest technologies and industry trends.
• Maintain relevant technical certifications in your focused specialization areas.
• Collaborate with our partner field sales and solution architecture teams.
• Build and maintain account and market penetration plans on assigned accounts.
• Quarterback opportunities from the point of assessing customer needs through closing deals and driving diversification.
• Engage pre-sales and internal support to provide outstanding, end-to-end service.
• Nurture strategic relationships with key partners and vendors.

• Professional Experience with National Defence and in Infrastructure Modernization.
• 7+ years of experience selling technology solutions in a pure sales or technical pre-sales role.
• Extensive experience aligning DND mission objectives and initiatives with relevant technology requirements.
• Proven track record in…