Senior Technician, IT Support

Job Details

Posting Reason:
Temporary replacement of a regular position. Job Type: Employee. Anticipated Duration: 12 months. Job Family: IT Support. Number of Open Positions:
1. Faculty/Service Department: IT Service Management, Deskside Support. Campus:
Roger Guindon Hall. Union Affiliation: UOITP. Date Posted: 2026/02/23. Final date to receive applications: 2026/03/06. Hours per week: 35. Salary Grade: UOITP Grade 09. Salary Range: $73,790.00 - $91,744.00.

Information Technology is a dynamic and collaborative environment. We are focused on prioritizing and optimizing technological investments that facilitate the best student experience, as well as the activities of faculty, researchers and staff. Our greatest strength is the people working with us. People like you, professionals eager to flex their intellectual muscle and achieve new heights in their career. Working here gives you access to a great IT environment, rich with a diverse range of platforms, products, and services.

This is a place where innovative ideas are welcome. In a nutshell: working here is challenging and rewarding. It will bring out the best of you. We want people that have the drive to advance IT in higher education. We have the technologies to keep your inner fires burning, and benefits that can help you sustain a better lifestyle. And all these minutes away from gyms, the Byward Market, downtown, and the Rideau Canal at lunch time for runners and skaters.

Reporting to the Senior Analyst, IT Support, the incumbent provides advice and technical support services to end users in the Faculty of Medicine in areas related to infrastructure, hardware, software, peripherals and other IT equipment. Provides these services in an effective and efficient manner that meets or exceeds established customer service standards. Offers recommendations about future planning and development of resources.

• Diagnostic and Repair Services:
  Troubleshoot, repair and implement corrective actions to resolve IT user technical issues in a timely manner. Provide diagnostic and repair services to end users for hardware, software, infrastructure, peripherals and other equipment such as mobile devices, distance education tools, audiovisual and scientific equipment as required. May be required to provide support for the computing lab.
• Monitoring and Maintenance:
  Ensure consistent connectivity and accessibility by monitoring and maintaining hardware, software and peripherals to ensure acceptable service levels. Promote established University and Faculty/Service standards to ensure consistency of data security and integrity throughout the organization.
• Access Management:
  Manage access rights and accounts for users in faculty/service’s identity management system.
• Technical Installation Services:
  Provide a wide range of technical installation services to internal clients for hardware services including computers, networks, and for other IT equipment such as network adaptors to ensure an efficient response to the user’s technology needs.
• Software Installation and Upgrade Services:
  Install, test and upgrade software to ensure it is current, registered and efficiently deployed for the client. Play a key role in deployment of large faculty projects. May be required to assist or plan completely the phase out deployment of these projects.

• College diploma in a related field or an equivalent combination of education and experience.
• 3 years of experience in a technical support role.
• Knowledge of University hardware, software, peripherals and security guidelines and standards.
• Knowledge of networking protocols and technologies to configure and troubleshoot connectivity issues.
• Knowledge of office automation software to support and guide users in their work.
• Knowledge of mobile devices, distance education tools, audiovisual and scientific equipment.
• Knowledge of established IT policies and procedures of the University in areas such as procurement and asset management and maintenance.
• Experience with operating systems to install, diagnose and repair issues; ability to support large user groups.
• Experience in the implementation of system upgrades.
• Experience working in a customer service environment.
• Ability to communicate technical knowledge and information to a nontechnical audience.
• Analytical skills to diagnose and repair software, hardware and peripherals issues.
• Ability to proactively keep abreast of new emerging technologies.
• Ability to prioritize own work.
• Bilingualism - French and English (spoken and written).

• Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
• Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is…