Senior Technical Program Manager II

Survey Monkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—Survey Monkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.

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Survey Monkey is looking for a high-impact Senior Technical Program Manager II to drive our most critical, large-scale technical initiatives. You are a seasoned lead who thrives in fast-paced environments, bridging the gap between Product, Engineering, Design, and Customer Support. You possess the executive presence to report to leadership and the technical "boots-on-the-ground" experience to unblock engineering teams. We’re looking for a teammate who doesn't just follow a process but optimizes it to ensure we ship high-quality software predictably and at scale.

• End-to-End Delivery: Lead the execution of highly complex, cross-functional programs from inception to launch, ensuring alignment across our global R&D teams.
• Data-Driven Insights: You are an expert in project health metrics; you build and maintain sophisticated dashboards (JQL, Google Sheets/Tableau) to provide real-time visibility into velocity, risks, and quality.
• Technical Problem Solving: Partner with Engineering Leads to identify technical dependencies and resource gaps, facilitating "trade-off" discussions that keep projects on track.
• Lifecycle Mastery: Utilize Jira and Confluence to manage intricate work streams, ensuring documentation is clear and the source of truth is indisputable.
• Process Excellence: Continually refine the agile rituals and delivery frameworks for your specific work streams to improve team predictable output.

• Experience: 8–12 years of technical program management experience, specifically within SaaS environments. You have a proven track record of shipping 2–3 "v1" products or major platform migrations.
• Strategic Execution: You can take a vague product goal and decompose it into a concrete technical roadmap. You are a pro at "bringing structure to chaos."
• Influence: Exceptional communication skills with the ability to influence VPs and Directors while remaining a trusted peer to individual engineers.
• Agile Expertise: Deep understanding of PDLC / SDLC and various agile flavors (Scrum, Kanban, etc.), with the wisdom to know when to follow the "book" and when to be flexible.
• Tooling Pro: Advanced proficiency in Jira/Atlassian suite, specifically in using data to predict bottlenecks before they happen.

Survey Monkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem‑solving and decision‑making. As such, you will be required to work from a Survey Monkey office up to 1 day per week.

At Survey Monkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.

We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter‑century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business…