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Business Systems/ Tech Analyst

Senior Business Analyst telecom to implementation of Softphone software

Job in Ottawa, Ontario, Canada
Listing for: S.i. Systems
Contract position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    Business Systems/ Tech Analyst
  • Business
    Business Systems/ Tech Analyst
Job Description & How to Apply Below
Position: Senior Business Analyst with telecom experience to support the implementation of Softphone software across the

Our valued public sector client is hiring a Senior Business Analyst with telecom experience to support the implementation of Softphone software across the organization.

Background:

The department currently has approximately Softphones in use at facilities across the country but, the plan is that there will be 25, installed within the next 5 years.

Tasks:

  • Eliciting, analyzing, and documenting business requirements for the Softphone solution.
  • Defining functional and non-functional requirements, ensuring alignment with organizational goals and GoC standards.
  • Mapping current state workflows and identifying changes required for the Softphone rollout.
  • Conducting impact analyses related to business processes, security, IT infrastructure, and end-user operations.
  • Preparing business requirements documents (BRD), use cases, process flows, and traceability matrices.
  • Facilitating workshops, stakeholder interviews, and requirements validation sessions.
  • Assisting with user acceptance testing (UAT) by preparing test cases, coordinating testing sessions, and validating that solutions meet business needs.

    • Must Haves:

  • Business Analyst - 10+ years
  • Telecommunication Projects - 5+ years
  • Softphone - 1+ years
    • Position Requirements
    10+ Years work experience
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