Scrum Master

Overview

Position Description

Scrum Master

onsite 3 days per week in Ottawa office

Security Clearance: reliability granted or eligible for reliability clearance

We are hiring a Scrum Master to support one or more Agile delivery pods within a large-scale enterprise transformation program delivering a modern Knowledge Management (KM) solution, including AI-enabled capabilities.

In this role, you will work directly with delivery teams and Product Owners to support backlog-driven execution, facilitate Scrum events, manage delivery flow, and reinforce discipline around priorities and scope. Teams will be delivering a mix of platform, integration, and AI-enabled functionality, and you will help ensure work progresses in a predictable, transparent, and well-managed manner within a scaled Agile delivery model.

You will operate within a broader program structure that includes Agile Coaches and a Project Management Office (PMO), with your focus on day-to-day team delivery, backlog discipline, and continuous improvement at the pod level.

• Facilitate core Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Support teams in applying Scrum principles, roles, and practices consistently.
• Foster a collaborative team environment that supports self-organization and accountability.
• Support Product Owners with backlog refinement, story readiness, prioritization, and sprint commitment.
• Help teams maintain focus on sprint goals and agreed priorities.
• Monitor flow of work to identify unplanned or ad-hoc activity that may impact delivery commitments.
• Help teams recognize and surface unplanned work as it arises.
• Support conversations with Product Owners and stakeholders to ensure new requests are assessed, prioritized, and routed through appropriate backlog or scope control processes.
• Reinforce transparency around trade-offs when additional work is introduced.
• Identify, track, and support the resolution of impediments affecting team delivery.
• Escalate cross-team or systemic impediments through appropriate channels when required.
• Encourage proactive identification of issues impacting delivery.
• Facilitate retrospectives that result in actionable improvements.
• Support teams in experimenting with and adopting improvements to their ways of working.
• Reinforce Agile values and a continuous improvement mindset within the pod.
• Coordinate with other Scrum Masters to manage dependencies and alignment across pods.
• Support participation in Scrum-of-Scrums or similar coordination forums as required.
• Ensure team-level activities align with program cadence and delivery expectations within a Scaled Agile Framework.

• 5+ years of experience working as a Scrum Master on Agile software or digital delivery teams.
• Demonstrated experience supporting teams that actively apply Scrum principles and practices.
• Strong facilitation, communication, and conflict resolution skills.
• Experience working with Product Owners and cross-functional delivery teams.
• Solid understanding of Agile metrics and team-level delivery reporting.
• Scrum Master certification (e.g., Certified Scrum Master (CSM), Professional Scrum Master I (PSM I), or equivalent).

• Experience supporting delivery of data-driven or AI-enabled digital products.
• Experience working in large-scale or multi-team Agile programs.
• Familiarity with Agile tools used for backlog and sprint management (e.g., Azure Dev Ops, Jira).
• Exposure to complementary Agile practices (e.g., Kanban, Dev Ops, continuous improvement techniques).
• Experience working within a Scaled Agile Framework (SAFe) or other enterprise-scale Agile delivery models.
• Advanced Scrum Master certification (e.g., PSM II, CSP).

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $90,000–$140,000. This role is an existing vacancy.

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