Identity Access Management Senior Associate

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In cybersecurity incident management at PwC, you will focus on effectively responding to, and mitigating, cyber threats, maintaining the security of client systems and data. You will be responsible for identifying, analysing, and resolving security incidents to minimise potential damage and protect against future attacks.

As an Identity Access Management Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

Responsibilities include:

• Troubleshoot and resolve complex technical problems related to SailPoint reported by our customers
• Lead the incident call with diverse stakeholders
• Apply and test fixes in Non‑Prod and Production environments
• Document problem solutions in the knowledge base
• Meticulously document case progress and technical details throughout the support case lifecycle
• Provide 24x7 on‑call support via a rotational schedule
• Participate in recurring support review meetings, present challenges and mitigation plans to product owners
• Ensure incidents are resolved within defined SLA’s
• Provide input to assist with continual improvement
• Plan all new activities and deliver the same as per timelines
• Fetch weekly reports and present to diverse stakeholders

• 4+ years hands‑on experience in Identity Management solutions, Sail Point
• Good to have SailPoint certification
• Deep understanding of Joiner, Mover, and Leaver processes
• Well versed with SailPoint deployment models
• Hands‑on experience on IAM reporting with SQL Server as back end
• Deep understanding of User Access certification
• Well versed with Lifecycle Manager, Compliance Manager, Application On‑Boarding, Access Request, Automated Provisioning, password synchronization
• Understanding of important aspects of running a 24/7/365 operation
• Deep understanding of installation, identity mappings, correlation rules
• Deep understanding of log levels
• Willing to learn other security products
• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer

The salary range for this position is $82,300.00 – $ – $ CAD annually, plus individuals may be eligible for an annual bonus payment. Actual compensation within the range will be dependent upon your skills, experience, qualifications and geographic location.

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life.

Learn more about our Application Process and Total Rewards Package at

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.