Industry Advisor, DND

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We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative t means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

As an Industry Advisor supporting the Department of National Defence (DND), and leveraging Softchoice’s comprehensive portfolio of products and solutions, this role will empower and support sales and engineering teams to achieve sustainable growth by providing high-level strategic guidance and actionable insights. This position is responsible for fostering strong strategic client relationships and acting as the voice of the client within the organization, helping shape strategies to enhance sales performance.

This hybrid role requires approximately 25% travel, adapting as needed to meet business demands.

• Provide leadership and vision, while being a contributing, inspiring member of the team of resources focused on achieving business/mission outcomes for the Softchoice DND team.
• Develop and drive measurable growth for Softchoice workshare on assigned key programs while managing key relationships between the customer, partners, and Softchoice.
• Act as a trusted advisor to the Softchoice DND team by developing an enablement framework, driving strategic facilitation, advocacy, and advisory programs.
• Leverage existing teams within Softchoice and help guide them to the appropriate solutions and promote the benefits of those solutions to the customer and our partners.
• Operate as a change agent and thought leader, representing Softchoice's innovation and offerings.
• Plan, advise, facilitate, and drive actionable insights from executive level customer meetings to assist the Softchoice team in understanding and addressing their technical and operational needs.
• Clearly communicate Softchoice’s unique value and competitive advantages.
• Develop expertise in the full range of Softchoice and World Wide Technology services to enable the presentation of comprehensive solutions.
• Foster relationships and collaborate with subject matter experts and account teams to define account strategy and deliver the right approach for our customers.

• Tenured DND or CAF service with a minimum of seven years at the Senior Officer level or above.
• Active TS security clearance preferred, or the ability to obtain one.
• Strong facilitation skills with a track record of leading high-impact executive briefings, client councils, and account planning sessions.
• Demonstrated track record of driving organizational and mission-focused results.
• Proven ability to build strong relationships with senior client stakeholders and internal teams.
• Strong understanding of portfolio management and go-to-market growth strategies.
• Excellent communication, negotiation, and relationship-building skills at both the operational and executive levels.
• Strategic thinking with a focus on driving long-term client value and loyalty.
• Strong analytical skills for assessing client satisfaction and health, identifying trends, and recommending data-driven improvements.
• Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.

We understand that not everyone brings 100% of the skills and experience for the role. At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

• The People:
  You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success.
• High-Performing Culture:
  At…