ServiceNow Business Process Specialist

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A global professional services organization, which includes being avital services partner to the world’s major cloud providers — Service Now, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture Service Now Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with Service Now to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

If you have experience in Service Now and expertise in architecting and designing business processes and helping clients develop innovative solutions that always offer the best customer experience and optimize internal interactions, then we want to meet you.

You’ll have an opportunity to shine and work collaboratively with a very strong Service Now team across Canada, helping our clients leverage the power of technology to address their pressing business needs.

Learn more about Service Now at Accenture here.

Job Description:

• Within the Service Now group, the Business Process Consultant is responsible for collaborating with clients to design, optimize, and implement business processes leveraging the Service Now platform.
• Work with clients to provide leadership on best practices in multiple Service Now modules: ITSM, ITOM, FSM, SPM, CSM, HR, Security, Asset Management (HAM/SAM), Platform/Integration, Portal/UI, GRC.
• Understand and utilize Service Now methodologies, collateral and accelerators.
• Gather, understand and document requirements from clients.
• Conduct gap analysis and assessments to identify the delta between Service Now and current processes.
• Assist with the vision, design, build and implementation of Service Now solutions.
• Develop and execute test scripts for Service Now implementations.
• Prepare for and facilitate workshop sessions including demonstrations of Service Now platform capabilities.
• Create requirements stories, process documentation and training guides.
• Participate in project team collaboration sessions with Project Manager, Solution Architects, and Service Now Technical Consultants.
• Provide support for existing Service Now solutions and recommend opportunities for enhancements.

Qualifications:

• A bachelor's degree or college diploma in a business-related field.
• 4 or more years of hands-on experience with Service Now.
• Previous experience in Service Now upgrades.
• Previous experience with one or more Service Now modules.
• Superior facilitation and presentation techniques, strong team working skills.
• Ability to professionally represent Accenture with clients.
• Service Now Certified System Administration designation (recommended).
• Certifications in one or more Service Now modules (recommended).
• Reliability clearance eligibility.
• English is required for this position as this role will regularly interact with English-speaking stakeholders across Canada.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

Information on benefits is here.

Role Location Annual Salary Range

British Columbia/Ontario $69,450 to $119,450