Managed Services; AMS - Service Delivery Senior Manager

Application Managed Services (AMS) - Service Delivery Senior Manager

Join to apply for the Application Managed Services (AMS) - Service Delivery Senior Manager role at EY
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EY has a well‑established Managed Services (MS) practice to cater to our clients’ growing need to leverage our operational capabilities in key areas including IT, cyber security, finance, insurance, compliance, and strategic tax advisory. In this role, you will help develop and plan our strategy, support the development of our capabilities, ope rationalise our offerings, and participate in key opportunities and engagements to provide leadership and support to successfully deliver and grow our practice.

As a driven, results‑oriented professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional service to our internal and external clients, win in the marketplace and support EY’s growth and profitability. This role will provide you with visibility and participation across all sectors, deal sizes, competencies and offerings.

• Help identify and sell Managed Services opportunities
• Advice clients on Outsourcing and Managed Services
• Help write and manage engagement contracts
• Help define and refine our Managed Services strategy
• Help develop and monitor our MS business plan
• Lead our Service Management Office, including developing and running our governance processes
• Report to our executive and other leaders
• Support MS offering development, deal pricing and quality oversight
• Lead MS engagements as required
• Assess market conditions and competitive landscape

• Committed to contributing to a strong team culture to ensure success
• Develop and maintain relationships to efficiently leverage expertise
• Sound judgement regarding confidential and sensitive matters
• Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
• Confidence with numbers and financial analysis

• Exceptional client service experience
• Ability to shape and sell Managed Services deals
• Good executive presence
• Ability to work independently or team with others as required
• Minimum of 5 years of work experience in managed services or operations environment
• Experience with IT Service Management (ITSM) processes and tools
• Excellent collaboration and presentation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds

• Professional services firm experience
• Post‑secondary education
• Aptitude with MS Office tools and financials
• ITIL certification
• Being bilingual (English & French) would be an asset

We offer a competitive compensation package and a comprehensive Total Rewards package that includes medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy and paid personal days (based on province of residence). Additional benefits include support and coaching from some of the most engaging colleagues in the industry, learning opportunities to develop new skills and progress your career, and the freedom and flexibility to handle your role in a way that’s right for you.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.