Application Support Specialist

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This range is provided by Canadian Cancer Society. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

CA $56,000.00/yr - CA $84,000.00/yr

Job Title: Application Support Specialist

Vacancies: 1 current vacancy

Location: Any CCS Office (Toronto, Vancouver, Ottawa, Calgary, Halifax, St John’s, Kelowna, Prince George, Hamilton). Detailed office location information can be found by visiting

Work Model: Hybrid Work Model

Salary Band: 5 ($56,000 - $84,000 CAD)

The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by all types of cancer, across Canada. Together with patients, supporters, donors and volunteers, we work to create a healthier future for everyone. Because to take on cancer, it takes all of us.

It takes a society.

Reporting to the Senior Manager, Technical Solutions, the Application Support Specialist provides high-level technical support for a range of business applications. The position focuses on ensuring optimal application performance, facilitating smooth integrations, conducting quality assurance (QA), and supporting users with Salesforce, SQL-based systems, and other related software.

• Collaborate with development teams to perform testing, identify bugs, and ensure patches and new features meet quality standards.
• Create and maintain technical documentation, including support procedures, FAQs, and knowledge base articles.
• Provide training sessions and resources to end users to improve their understanding and proficiency with applications.
• Monitor application performance and system alerts to proactively resolve potential issues.
• Follow best practices in maintenance, configuration, development, quality assurance, data integrity, and root cause analysis.
• Offer technical assistance to troubleshoot issues related to Salesforce, app integrations, and related tools or plugins. Liaise and coordinate with DAS teams, technical personnel, stakeholders, and vendors as needed.
• Support other Salesforce roles, including administrators, analysts, and data scientists, as needed.
• Use the ticket system to contribute to a knowledge base for problem solving; create and maintain documentation related to the design and processes developed.

• Define solution requirements and ensure alignment with business goals before implementation.
• Assess and manage vendor capabilities and assist with negotiating terms to secure cost-effective and reliable solutions.
• Assist with lifecycle management of solutions, including upgrades, integrations, and retirement planning.

• Application upgrade projects, including planning, testing, and deployment.
• Coordinate migration activities for legacy systems to new platforms.
• Manage integration projects between CRM and third‑party applications.
• Drive automation initiatives to reduce manual support tasks and improve efficiency.
• Assist in vendor evaluation and onboarding for new application solutions.
• Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity.
• Other duties as assigned.

• Experience supporting enterprise applications in complex environments, including technical, operational, and solutions‑based projects through requirements gathering, documentation, and testing.
• Proficient in system and application architecture, troubleshooting, providing support, and utilizing developer tools.
• Salesforce Administration Certification.
• Salesforce experience in administration, development tools, Experience Cloud, and non‑profit solutions including Non‑Profit Success Pack (NPSP) and Non‑Profit Cloud (NPC).
• Experience working with external vendors and managing projects using Agile and Waterfall methodologies, with proficiency in project planning tools…