IT Administrator II

About Fullscript
We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.
This is your invitation.Bring your ideas, your grit, and your care for people.

Join us and shape the future of care.

As an IT Administrator II , you will serve as a technical escalation point, own the administration of key systems, and help drive improvements across our infrastructure and support processes.

What you'll do:

Troubleshoot helpdesk requests and serve as an escalation point for more complex issues across both Mac and Windows environments.

Create, triage, and resolve support tickets while determining appropriate priority levels.

Administer and support SaaS applications, including provisioning, deprovisioning, access management, and basic troubleshooting.

Act as the administrative owner for one or more IT systems (, MDM, identity, or endpoint management platforms).

Support device management operations including enrollment, configuration, compliance, and OS updates.

Assist with monitoring system availability, network performance, and device health.

Collaborate with teammates and cross-functional partners to resolve issues and improve processes.

Write and maintain clear and detailed documentation for procedures, configurations, troubleshooting steps, and internal workflows.

Communicate technical information effectively to both technical and non-technical audiences.

Support asset management, including hardware tracking, lifecycle updates, and periodic audits.

Contribute to small and medium-sized IT projects, taking ownership of assigned tasks and driving them to completion.

Participate in knowledge sharing across the team through documentation, updates, and team meetings.

What you bring to the table:

2 - 4+ years of experience in IT support, systems administration, or a related technical role.

Strong troubleshooting skills with the ability to break down and resolve complex issues.

Proficiency with MacOS, Windows, and common SaaS administration tools (, Okta, Jamf, Intune, Google Workspace).

Experience supporting or administering SaaS platforms and cloud-based tools.

Solid understanding of core IT concepts such as identity management, endpoint security, device configuration, and network fundamentals.

Strong documentation skills, with the ability to clearly outline processes, configurations, and resolutions.

Ability to work independently, prioritize effectively, and stay organized in a fast-paced environment.

Excellent communication skills and comfort interacting with employees at all levels of the company.

A willingness to learn, take ownership, and step outside your comfort zone when needed.

Bonus if you have:

Experience administering Jamf and/or Intune.

Experience with Okta, identity governance, or access workflows.

Network+ or A+ Certification (or equivalent knowledge).

Basic scripting experience (Bash, Power Shell, or Python).

Experience participating in IT projects or system rollouts.

What we can offer you:

Generous PTO and competitive pay

Fullscript’s RRSP match program for financial health

Flexible benefits package and workplace wellness program

Training budget and company-wide learning initiatives

Discount on Fullscript catalog of products

Ability to work Wherever You Work Well*

$63,600 - $75,900 a year Fullscript shares salary ranges to support transparency and help candidates make informed decisions. The range shown reflects base salary only and does…