Lead, Business and Information Support
Job in
Ottawa, Ontario, Canada
Listing for:
Parliament of Canada
Full Time
position
Listed on 2026-01-13
Job specializations:
-
IT/Tech
IT Project Manager, Systems Analyst, IT Consultant, IT Support
Job Description & How to Apply Below
Position: Lead, Business Application and Information Support
Job Description The House of Commons Procedural Services is currently looking to staff the Lead, Business Application and Information Support.
The Lead, Business Application and Information Support is accountable for the daily operational management of technical activities involving the delivery of user support services and the coordination and support of the information technology activities of Procedural Services, including the development and implementation of strategies to effectively manage its information assets. The incumbent also provides leadership, advice and direction in the strategic planning and implementation of information technology activities and information management for Procedural Services in alignment with corporate policies, strategic plan, and initiatives.
This recruitment and selection process is restricted to employees of the House of Commons Administration.
Top Reasons to Join the Parliamentary Information Team
Join our team, and you'll find a supportive environment that truly values your expertise and contributions. Your ability to delegate tasks efficiently will not only alleviate your workload but also empower your team members to grow and excel. You'll have the freedom to focus on strategic initiatives while fostering a culture of trust and accountability. Your specialized knowledge will be instrumental in optimizing our technical activities, driving efficiency, and boosting productivity across the board.
Embark on a journey of innovation, growth, and fulfillment with us.
Training and development opportunitiesWork-life balance /35-hour workweek4 weeks’ vacation (minimum)Qualifications
Education:
Graduation from a university, college, or technical institute in information technology or information management, OR an acceptable combination of education, experience and training.Experiences
:
Experience in conducting thorough requirement analysis tailored to meet the specific business needs of clients and identifying possible solutions;Experience developing and overseeing plans, priorities and processes for technical support team;Experience providing advice, guidance and recommendations to senior managers, users and clients on applications services;Experience supervising or leading a team;Experience leading projects teams and/or working groups to ensure all products are tested before delivery;Experience in building and maintaining strong partnerships by leveraging excellent communication, fostering collaboration and trust.Assets:
Knowledge of PRISM/CMM/Service Now and other Procedural Services business applications;Experience managing complex technical incidents and coordinating resolution with DSRP partners or service providers;Technical experience in the development of applications.
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