Job Description
Helpdesk Specialist – Bilingual (French/English)Location: Hybrid
Contract Duration: Date of award – March 31, 2026
Security Clearance: Secret
Language Requirement: MUST be fully bilingual in French and English
About the Role:Altis Technology is seeking a Bilingual Helpdesk Specialist for a contract opportunity with one of our Federal Government clients.
Key Responsibilities:
Provide first to third-level technical support (hardware, software, client computing)
Troubleshoot via phone, Teams, email, and in person
Support Windows 11 upgrades and associated software updates (e.g., Adobe Acrobat, Open Text eDocs)
Maintain ticket documentation
Deliver user coaching and contribute to IT support documentation
Collaborate with broader IT teams on solution delivery
Mandatory:
Post-secondary diploma/degree in Computer Science or related field (Canadian-recognized)
Minimum 2 years of relevant IT support experience
Bilingual in French and English
Must hold Secret security clearance
2+ years Helpdesk experience
Experience with
ITSM/ticketing systems
Proficiency in remote control tools for troubleshooting
Experience with
Microsoft SCCM / Config Manager
Hands-on Power Shell scripting
Experience supporting Windows 10 to 11 upgrades
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