Senior Partner Executive

PLATO is one of Canada's leading software testing services firms, driven by the mission of building a stronger, more inclusive technology workforce. While we are proudly Indigenous-led and committed to creating opportunities for First Nations, Métis, and Inuit communities, our team reflects the rich diversity of Canada. We welcome talented individuals from all backgrounds who share our passion for quality and excellence in software testing.

At PLATO, we believe that better software leads to a better world. Our software testing specialists come together with a shared commitment to delivering exceptional results for our clients while building strong, resilient communities. We have established offices in Fredericton, Ottawa/Gatineau, Sault Ste. Marie, Regina, Calgary, Vancouver, and Victoria, including locations near Indigenous communities.

By bringing together people from diverse perspectives, experiences, and communities, we ensure innovation, collaboration, and the highest standards in software quality assurance.

Responsibilities

We are seeking a strategic and client-focused Senior Partner Executive to manage and grow a large client account, a leading system integrator with a diverse portfolio of clients and projects. Based in Ottawa, this role requires a proactive relationship builder who can navigate complex client environments, drive account growth, and collaborate with our delivery teams to ensure exceptional service delivery across multiple stakeholders.

Key Responsibilities Client Relationship Management:
Serve as the primary day-to-day liaison for one of our largest accounts, building trust and rapport with senior stakeholders across multiple departments and projects.

Strategic Account Growth:
Collaborate on and execute account plans that identify opportunities for expansion, including new projects, service offerings, and client engagements.

Multi-Stakeholder Coordination:
Navigate a matrixed client environment, managing relationships with both the system integrator and their end clients to ensure alignment and satisfaction.

Project Oversight:
Collaborate with internal delivery teams to ensure successful execution of testing services across multiple concurrent projects.

Business Development:
Identify and pursue, upsell and cross-sell opportunities within the account, contributing to revenue growth and long-term partnership success.

Reporting & Insights:
Provide regular performance updates, strategic insights, and forecasting to both internal leadership and client stakeholders.

Issue Resolution:
Act as a problem-solver and escalation point, ensuring timely and effective resolution of any client concerns.

Qualifications

7+ years of experience in partner management, client success, and business development; preferably in IT services, consulting, or software testing.

A strong relationship management history and proven success managing large, enterprise-level partners- organizations with multiple divisions, stakeholders, and lines of business.

Strong understanding of system integrator environments and how they operate with end clients.

Knowledge of software testing, QA methodologies, and IT delivery models is preferred.

Skills

• Strong Communication and Presentation Skills,
• Proven Complex Negotiation Abilities,
• Strategic Thinking and Problem Solving,
• Strong organizational skills,
• Networking and Relationship Building Skills,
• Great Adaptability Array

About PLATO

Who We ArePLATO is a software testing and technology services company trusted by clients around the  addition to providing our clients the highest quality software testing services, PLATO is creating careers in technology for First Nations, Inuit, and Métis people from coast to coast to coast through our innovative train-and-employ model. Since 1997, we have been helping organizations all over the world reach their quality objectives by delivering scalable, proven, quality-centric managed services.

Companies such as Apple, Suncor, TD Bank, Medavie, BCLC, Linked In, Boeing, and many others have gained considerable advantage from our Quality Assurance (QA), Testing, and eLearning expertise and experience.

We deliver specialized QA services to…