ServiceNow Developer; ITSM Module At Client Site

Job Description:

At DXC we use the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Role of trusted advisor and technical expert, guiding organizations through their Service Now journey. Leverage your in-depth knowledge of the platform to design, implement, and optimize Service Now solutions tailored to address specific business needs.

This role requires Top Secret Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil.

• Collaborate with multi-functional teams to gather and understand business requirements and translating them into technical specifications for Service Now implementations.
• Provide technical expertise and support for Service Now implementations, process improvement initiatives, and data analysis.
• Provide technical guidance to customers and act as mentor to less senior team members. May give presentations to management and customers.
• Participate in user acceptance testing (UAT) and assist with data migration activities.
• Participate in identifying and resolving process bottlenecks.
• Design, develop, and implement solutions using Service Now platform capabilities.
• Design and implement workflows, forms, and automation scripts to optimize ITOM processes.
• Develop and maintain Service Now workflows, forms, scripts, and reports.
• Develop basic reports and dashboards to visualize Service Now data and track key performance indicators (KPIs).
• Customize and configure Service Now applications based on business needs.
• Configure the Service Now platform to meet the organization's ITOM requirements.
• Configure observability tools to inform on user behavior, system availability, capacity, etc. to ensure that everything is performing optimally.
• Configure core Service Now modules (ITSM, ITOM, CSM) to support core IT service management processes.

• Discover devices and applications across various network segments to ensure data quality of CMDB.
• Build Service Maps to drive service-aware operations and gain visibility into relationships between applications, IT components, and cloud services.
• Implement Event Management solutions to improve service availability, provide root cause analysis, and automated remediation.

• Conduct requirements analysis for development of new features, components and enhancements to existing components.
• Conduct or participate in design discussions, design/code walkthrough meetings.
• Design, develop, review, test, deploy and support out of the box solutions in the platform.
• Ensure compliance to customers security best practices and coding standards.
• Ensure compliance to customers reference architecture and requirement/design artefacts.
• Ensure compliance to customers development and release methodologies (CM/CI/CD).
• Navigate and adapt to various environments providing support for and working closely with customers.
• Contribute to production work including deployments and incident and problem management.

• Integrate Service Now ITOM modules with other enterprise systems to create a seamless and efficient information flow.
• Establish and maintain data integrations to ensure accuracy and consistency.

• Generate and analyze reports related to Discovery, Service Mapping, and Event Management.
• Ensure the organization is prepared for audits and regulatory inspections.

• Stay informed about industry best practices and evolving regulatory requirements.
• Propose and implement improvements to ITOM processes and Service Now configurations.

• Experience as a Developer with at least 5 years software development experience and can demonstrate strong development skills in the areas of ITSM/ITOM.
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• Experience with system…