Incident Manager — Telecom Operations Lead
Job Description & How to Apply Below
An industry-leading telecommunications service provider is seeking an experienced Incident Manager to support the Business Market Enterprise segment. This role is crucial for managing customer escalations, providing proactive solutions, and ensuring high levels of customer satisfaction. Candidates should have a strong technical background in troubleshooting SDWAN and MPLS services, along with exceptional communication skills. The position is full-time and located in Ottawa, Ontario, offering a competitive salary and comprehensive benefits package.
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