Employee Relations Manager

Opentext - The Information Company

Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent that AI can't replace to help us shape the future of information management. Join us.

As an Employee Relations Manager at Open Text, you will be a pivotal member of the newly established Employee Relations Centre of Excellence. Reporting to the Senior Director of Employee Relations, you will provide coaching, consulting, and mentorship to leaders, HR staff, and employees on various employee relations matters. Your expertise will help shape a positive and compliant work environment across North America, with a strong focus on U.S. and Canadian legislation.

• Lead and consult on performance management cases, delivering objective feedback and providing solid documentation.
• Conduct investigations by assembling investigation teams, gathering facts, interviewing witnesses, and recommending actions.
• Handle complex and emotionally charged issues with composure and neutrality.
• Mediate workplace conflicts to minimize disruption.
• Oversee complex leave situations, ensuring compliance and clear communication.
• Partner with Legal to analyze and resolve HR legal matters, ensuring compliance with labor and employment laws.
• Interpret and apply labor laws in the U.S., Canada, Mexico, Brazil, and other countries in the Americas.
• Provide input and recommendations to improve the work environment based on monthly and quarterly reporting on employee relations matters.
• Maintain strict confidentiality and establish credibility across the organization.

• Bachelor’s degree or equivalent HR experience.
• 8+ years of HR experience with a strong focus on employee relations.
• Excellent written and interpersonal communication skills.
• Ability to handle difficult situations and mediate conflicts effectively.
• Experience conducting neutral and timely investigations.
• Strong judgment and confidentiality skills.
• Ability to manage multiple priorities and meet tight deadlines.
• Proven ability to analyze complex situations and recommend optimal solutions.
• Experience in mentoring, developing, and coaching others.
• Knowledge of U.S. and/or Canadian employment law.
• Strong business acumen and experience in a large global organization.
• High degree of business ethics and transparency.
• SHRM-SCP or similar certification is an asset.
• Fluency in French, Portuguese, and/or Spanish is a bonus.

At Open Text, we’re more than just a corporation; we’re a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in this role to make a meaningful impact and help shape our organization’s future.

Open Text's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching Open Text's vibrant workplace.

At Open Text, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities…