Manager, HR​/Recruitment

Please note this role will work in a hybrid environment.
The successful candidate will be working at our head office location in Ottawa (1800 Alta Vista Drive), and will be working a mixture of on‑site and off‑site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in‑person presence for at least 40% of their work time.

This requirement may vary depending upon circumstances.

Job category:
Human resources

Job posting

Employment status:
Regular full‑time

Classification: MGMT

Salary/Rate of pay: $108,493 to $125,026

Final date to receive applications:

• Your up‑to‑date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, we can make all the difference in the lives of others. Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Canadian Blood Services is looking for a Regular full‑time Manager, Employee Experience to join our dynamic Talent Strategy team in our People, Culture and Performance division. The Talent Strategy team is responsible for supporting Canadian Blood Services by leading the processes to prepare the workforce for the future and to support the effectiveness of the division.

In this role you will lead the development of employee experience capability at Canadian Blood Services. You will be accountable to design and continuously improve organizational delivery of Canadian Blood Services commitment to an engaging and empowering experience for our employees. This includes co‑designing (with key stakeholders across the organization) the employee experience strategy and roadmap, providing thought leadership and advising the organization on the development of practices, technologies and programs in support of enhancing the employee experience.

• Leveraging your superior organizational planning and execution skills, you will manage the enterprise strategy and roadmap for employee experience, in support of CBS’ commitment to creating an empowering experience for our employees.
• In close collaboration with key stakeholders across the organization, you will define the intended employee experience and EVP.
• Harnessing your continuous growth mindset, you will assess the effectiveness of the employee experience strategy and provide thought leadership on continuous improvements opportunities.
• You will be responsible for developing employee journey maps and defining and documenting key employee personas. Map end‑to‑end employee journeys across critical lifecycle stages (e.g., onboarding, development, career transitions, exit).
• Utilizing your strong experience in data literacy and ability to use data for storytelling, you will identify pain points and moments that matter in the employee lifecycle using qualitative and quantitative data.
• Drawing on your demonstrated knowledge and expertise, you will design and execute the employee listening strategy, including (but not limited to):
  Organization‑wide census surveys, Lifecycle surveys (recruitment, onboarding, exit), Ex pulse surveys, and Ad‑hoc / on‑demand Ex surveys.
• You will act as the business owner for employee experience survey platform, including setting the strategy for the use of technology, describing business requirements for both technology and ongoing support, and leveraging technology to derive maximum business value.
• Focusing on your excellent coordination and…