People & Culture Manager

Join Our Awesome People Team as a People & Culture Manager!

We’re not just brewing specialty coffee, we’re brewing change. Bridgehead is a Fairtrade and organic coffee company that’s been roasting locally and connecting communities for over 20 years. Our recent brand refresh celebrates a new chapter, one that feels bolder, more vibrant, and true to who we’ve always been, a team that cares deeply about people, the planet, and a great cup of coffee.

We’re not just about brewing great coffee, we're about brewing better futures. If you’re someone who loves collaboration, creativity, and good conversation over great coffee, you’ll fit right in. Whether you’re a coffee enthusiast or just starting your journey, there’s a place for you here to grow, learn, and make a difference.

This is a super important role! This isn't just an office job—you'll be out connecting with our teams at our retail locations, driving engagement, and making sure everyone feels valued and safe!

If you love a fast-paced environment and are excited about building culture, driving engagement and getting people excited, let’s chat!

• Design & Implement Engagement Strategies:
  Conceptualize and execute awesome initiatives that consistently boost morale, enhance internal communication, and solidify a strong, positive company culture across all locations.
• Recognition Programs:
  Develop and manage meaningful employee recognition and reward programs that celebrate success and reinforce our core values.
• Employee Communications:
  Oversee and refine internal communication channels to ensure transparency, clarity, and consistency in messaging from leadership to frontline staff.
• Pulses of the Organization:
  Proactively measure employee satisfaction and address cultural hotspots to ensure a great vibe is maintained throughout the organization.

• Employee Relations Expertise:
  Serve as the first‑line expert and trusted advisor for all employee relations matters, providing guidance to managers and staff on conflict resolution, disciplinary action, and performance improvement plans. You must be a smooth operator when it comes to sensitive employee investigations.
• Legal Compliance:
  Be the go‑to expert for all provincial and federal employment legislation, including the Employment Standards Act (ESA). You will ensure all company policies and procedures are fully compliant and ethically applied.
• Health & Safety Leadership:
  Be the champion and administrator of our company‑wide Health & Safety program. This includes managing H&S committees, conducting regular site audits, ensuring proper training, and managing WSIB/incident reporting to maintain a safe working environment.

• Performance Management:
  Own and continuously refine the performance review cycle, ensuring a fair, objective, and development‑focused process that links individual goals to company strategy.
• Learning & Development (L&D) Strategy:
  Lead the creation and execution of our Learning & Development strategy. This includes identifying core competencies, curating and delivering training programs (leadership, soft skills, compliance), and managing external training partnerships.
• Career Planning:
  Facilitate career pathing and succession planning efforts to develop our internal stars and ensure a robust talent pipeline for future leadership roles.

• Full‑Cycle Recruitment:
  Own and manage the entire hiring cycle for all roles—from initial job posting and candidate sourcing to interviewing, offer negotiation, and final selection.
• Candidate
  
  Experience:
  
  Ensure an excellent and professional experience for all candidates, regardless of outcome, maintaining Bridgehead's reputation as a top employer.
• Smooth Onboarding:
  Design and deliver a welcoming, efficient, and comprehensive onboarding experience that seamlessly integrates new team members into their roles and our company culture.

• Payroll & Benefits Support:
  Collaborate closely with the Finance department to ensure our payroll and group benefits administration runs smoothly, accurately, and on…