Listening & Engagement Specialist

Employee Listening & Engagement Specialist

Apply for the Employee Listening & Engagement Specialist role at KPMG Canada
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At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world. As part of the National HR team, the Employee Experience Centre of Excellence (COE) focuses on key moments that matter through the talent development lifecycle including performance development, employee listening and engagement, leadership milestone programs and employer brand.

The Employee Experience team works in collaboration with the functional and geographical HR teams along with the other Business Enablement Services (BES) teams to deliver innovative programs and initiatives aimed at enhancing the employee experience.

We are seeking an Employee Listening Specialist to support our Performance and Engagement team in understanding employee sentiment and improving engagement within the organization. This role will report to our Senior Manager, Performance and Engagement and involves developing, implementing, and analyzing employee feedback programs to gather insights that contribute to a positive work environment.

• Act as a subject matter expert on Qualtrics including understanding technical aspects and practical operation.
• Develop project plans and timelines for key initiatives such as Talent Reviews, Upward Feedback, Pulses, and frequent listening initiatives, testing new processes, and incorporating feedback for future improvements.
• Develop and maintain Power
  
  BI dashboards across the performance and engagement team portfolio.
• Manipulate data to enable effective decision‑making within the organization and use qualitative and quantitative methods to analyze employee feedback from tools such as the Global People Survey (GPS), Pulse surveys, and Lifecycle surveys.
• Support interpreting survey results and preparing comprehensive reports to provide actionable insights to leadership and HR teams on employee feedback trends and insights.
• Troubleshoot technical issues on the different platforms the COE handles.

• Experience in research, survey design and methodology, and data analytics.
• 1–3 years of experience in employee listening, HR, or a similar role.
• Ability to solve problems and troubleshoot technical issues related to the survey platform or other tools managed by the COE.
• Strong analytical skills and the ability to translate data into strategic recommendations.
• Experience with survey platforms such as Qualtrics or similar.
• Excellent communication and interpersonal skills and ability to build relationships with cross‑functional teams in a hybrid working environment.

This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English‑speaking colleagues or stakeholders while  successful candidate will need to communicate with colleagues to provide subject matter expertise on a daily basis and support the creation of communications and presentations during the regular course of their employment.

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills and competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

• Seniority level: Not applicable
• Employment type: Full‑time
• Job function: Human Resources

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KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier‑free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all…