Guest-First Valet Attendant Tips

Overview

WE ARE LOOKING FOR A valet attendant. An exciting opportunity within our Front Office as a Valet Attendant. Andaz Ottawa has an opportunity for people who love helping people. Please join our Front Office team as a Valet. The Valet attendant is responsible for creating a positive first and last impression for guests arriving and departing from the hotel. This may include assisting the passengers during the loading and unloading process.

Their primary responsibility is to safely and efficiently relocate guest automobiles to designated parking locations. You will actively contribute to the seamless operation of the front office, ensuring guests feel welcome and their vehicles are handled with care.

• Greet guests with professionalism and courtesy upon their arrival.
• Provide efficient and safe valet services for guests' vehicles.
• Assist guests with information about local attractions and hotel services.
• Communicate effectively with guests and internal teams to ensure a coordinated and efficient valet service.
• Provide information about parking rates, policies, and hotel facilities.
• Stay informed about hotel events, promotions, and guest services.
• Receive and park guests' vehicles in a safe and organized manner.
• Retrieve guests' vehicles promptly and accurately upon request.
• Maintain cleanliness and order in the valet area and keep the keys safe and organized.
• Collect valet parking fees and accurately record transactions.
• Assist in managing valet parking revenue and related financial details.
• Ensure the security of guests' vehicles and report any concerns promptly.
• Adhere to safety protocols and procedures to prevent accidents.
• This role involves standing for extended periods and occasional outdoor work.
• Flexible hours, including evenings and weekends, based on the hotel's operational needs.

• High school diploma or equivalent; additional education or training in hospitality management is a plus.
• Proven experience as a valet attendant or in a similar role.
• Excellent customer service skills with a strong ability to resolve issues effectively.
• Proficient in using valet management software and basic computer applications.
• Valid Ontario driver's license and clean driving record/abstract.

• Extended Health Benefits for you and your dependents and paid medical days.
• Employer RRSP Matching Contributions.
• Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
• Complimentary meal during shift at the colleague cafeteria.
• Discounts on food and beverages.
• Discounted transit passes.
• Wellbeing programs.
• Recognition programs.
• Tuition reimbursement.
• Excellent training and professional development.
• 2025 Great Place To Work Certified.
• The starting hourly rate for this role is $17.60 CAD per hour with the opportunity to earn additional income through tips.

Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading-edge design all create the Andaz concept which is growing worldwide. At Andaz Ottawa ByWard Market, part of Hyatt’s distinguished lifestyle Andaz brand, we bring destination-inspired hospitality to the heart of Ottawa.

As a member of the Hyatt family, we cultivate a culture rooted in care, inclusivity, and genuine connection. Our colleagues selected us because we provide amazing opportunities, growth and development, a caring and inclusive culture.

Andaz Ottawa is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.

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