Guest Service Agent

Join to apply for the Guest Service Agent role at Germain Hôtels
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Something new is landing in Ottawa! Alt Hotel Airport Ottawa opens soon, and we’re looking for passionate, welcoming people to join our opening team. Training will begin next February — let’s take off together! "What can I do for you?" is your mantra! We're looking for that person who uses curiosity and attentiveness to every encounter every day. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.

• Check‑in and check‑out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests’ requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction‑oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

• Diploma in Hospitality, an asset
• Excellent oral and written communication skills
• Natural customer service orientation with a positive attitude
• Ability to handle difficult situations with professionalism and calm
• Strong listening skills to understand guest needs and preferences
• Good computer skills and experience with OPERA PMS, an asset

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy – contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state‑of‑the‑art gym right in your workplace.

Hiring hourly rate: $21.93. This position is unionized, and compensation is set as per the current collective agreement. Newly created position.

Apply — we look forward to hearing from you!

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