Senior Client Service Representative

At CIBC, we’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. Our team members are empowered to make a meaningful impact and are truly valued for who they are and what they contribute.

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients manage their day‑to‑day banking needs. As a Senior Client Service Representative, you’ll take the lead on answering questions, assisting with transactions, and proactively connecting clients with the right team members. You’ll be the first line of support as clients work toward their financial goals.

You must be flexible to work our banking centre hours, which may include evenings and weekends, and to work at multiple banking centres within a reasonable travel distance.

• Client engagement – help clients manage their accounts and products, focus on the client experience, and connect them to the right CIBC team members.
• Problem solving – listen, ask questions, and put yourself in the client’s shoes. Act like an owner, take accountability for client issues, and know when to lean on others for better solutions.
• Leveraging technology – become a technology expert, share your knowledge, and introduce clients to our mobile banking applications to better manage their banking needs.

• You put our clients first, engaging with purpose to find the right solutions and going the extra mile.
• You’re goal‑oriented, motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people, find meaning in relationships, and surround yourself with a diverse network of partners.
• You love to learn, have a strong sense of curiosity, and are passionate about growing your knowledge.
• You engage with your heart and mind, care about people, understand different perspectives, and listen and learn from others’ experiences.
• Values matter to you; you bring your real self to work and live our values—trust, teamwork, and accountability.

• A competitive salary, incentive pay, banking benefits, a benefits program*, a defined benefit pension plan*, an employee share purchase plan, vacation, wellbeing support, and Moment Makers, our social, points‑based recognition program.
• State‑of‑the‑art spaces and a technological toolkit that make it simple to bring together great minds to create innovative solutions.
• A culture where you can express ambition through initiatives like Purpose Day—a paid day off dedicated to investing in your growth and development.
• Subject to plan and program terms and conditions.

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Mailb
• CIBC is committed to clarity in our hiring process; all roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You must be legally eligible to work at the specified location(s) and, where applicable, have a valid work or study permit.
• We may ask you to complete an attribute‑based assessment and other skills tests (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process to better understand your skills and fit.

Location:

Kanata-445 Kanata Ave

Seniority Level: Mid‑Senior level

Employment Type:

Full‑time

Weekly

Hours:

37.5

Skills:

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Banking