Sr Field Service Technician; Production Print

Overview

“This posting is for sourcing purposes only and does not reflect an active vacancy.”

Are you passionate about providing top‑notch technical support and problem‑solving within the production print environment? We're searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fast‑paced, forward‑thinking setting and possess a talent for troubleshooting, we'd love to hear from you!

Open and Honest. Customer‑centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

• Perform on‑site maintenance and repairs for production print equipment.
• Diagnose and resolve technical issues promptly to minimize production downtime.
• Conduct regular inspections and implement preventive maintenance procedures.
• Install, configure, and calibrate production print machinery for optimal performance.
• Collaborate closely with clients, delivering outstanding customer service and support.
• On‑site service of MFPs.
• Maintain parts and call management as well as accurate records to achieve KPI targets.
• Responsible to learn new technologies, maintain accurate records, and assist other team members as required.
• 10% - Lead referrals, assists with customer assessments and solution design.
• 90% - break‑fix and customer support.
• Seeks opportunities to improve territory parts budget and inventory control.
• Perform other relevant duties as assigned by management.

• Demonstrated experience in servicing and repairing production print machinery.
• Proficient in mechanical and electrical troubleshooting within a production print environment.
• Familiarity with a variety of production print technologies and systems.
• Exceptional communication skills and a strong customer service orientation.
• Ability to work independently and adapt to diverse client environments.

• Install and troubleshooting of basic printing and scanning solutions.
• Microsoft OS peer to peer and client side of server environments.
• Familiar with printing from common business apps.

Basic understanding of solutions portfolio.

Excellent working knowledge and certification of production systems.

Working knowledge of calibration, and RIP configurations.

Excellent verbal and written and interpersonal.

10% - based on technical expertise.

Moderate.

Requires limited assistance for more difficult problems.

• Must be positive, outgoing, self‑motivated and committed to building and maintaining strong customer relations.
• Travelling within Canada. Candidate must provide & maintain valid travel documents at own expense.
• Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing.
• Standby and after hours work may be required.
• Training may require after hours travel and stay overs including weekends.
• Perform other relevant duties as assigned by management.

Compensation Range: $53,317.28 - $76,644.68 annually.

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Tuition Reimbursement Program
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution
• Employee Discounts
• Employee and Family Assistant Program
• And more.

Konica Minolta Business Solutions (Canada) Ltd. or our third‑party contractors may use Artificial Intelligence in the recruitment process.

About Konica Minolta Canada

Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that…