Field Operations Supervisor, Maintenance

Responsibilities

• Direct our field labour force and support personnel to meet or exceed customer expectations for scheduling and execution of elevator maintenance and service work
• Plan, direct and coordinate employee assignments, visually monitor employee performance to ensure compliance with contractual obligations and budgets
• Ensure all employees comply with safety procedures as set out by company policy and provincial Health and Safety Act. Investigate any work-related accident/incident/near misses
• Oversee processes, providing technical assistance as required
• Work in coordination with property managers, designated managers, and owners to meet or exceed contractual obligations
• Participate in the recruiting and training of field and support personnel as required
• Actively support the Sales Team with site surveys and recommendations for technical improvements on a variety of products
• Ensure availability of materials, tools, equipment, etc., incidental to service work
• Maintain current knowledge of all aspects of elevator technology
• Provide exceptional customer service and communication
• Take ownership of work-related issues
• Other tasks as assigned

Salary: $90,000 - $160,000

Bonus Target: 10%

This role is eligible for a vehicle or allowance and fuel card

• 5 years of operational / field experience in the capacity of mechanic in the elevator industry, or equivalent supervision experience preferred
• Certified Elevating Devices Mechanic, Class A or F preferred (TSSA or equivalent AHJ); must be able to obtain Class T at minimum
• A proven ability to read and interpret technical drawings, documents and specifications
• Competent in the care, use and application of all tools integral to the Elevator Industry
• Competent in the use of basic business software and hardware
• A combination of experience and/or professional designations within the industry and a willingness to maintain and seek out required designations
• A desire to learn, maintain and expand knowledge of all aspects of elevator technology; both mechanical and electrical
• Experience with multi-tasking and prioritizing multiple projects
• Must be able to work under pressure and in a fast-paced environment
• Demonstrated interpersonal and communication skills with all levels of employees and customers, internal and external
• Valid driver’s license and the ability to travel within assigned area based on operational needs

TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, colour, religion, sexual orientation, gender identity, national origin, disability, age and veteran status, or any other protected status required by applicable law.