Examinations Technical Coordinator

Job Title

Examinations Technical Coordinator

• Job Number: J
• Job Title:
  
  Examinations Technical Coordinator
• Job Type: Continuing Full Time
• Department:
  Scheduling & Examination Services
• Job Category:
  Administrative
• Number of Positions: 1
• Date Posted (dd/mm/yyyy): 07/01/2026
• Closing Date (dd/mm/yyyy): 14/01/2026
• Salary (with Salary Rate): 73,897./Year
• Employee Group: CUPE 2424
• Salary Level: 8PE
• Hours Per Week: 35
• Date Position Available: 19/01/2026

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.

Named a Top 100 Employer in 2023, 2024 and 2025, and a National Capital Region Top Employer for 10 consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing.

At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.

The university’s Strategic Integrated Plan  is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.

Reporting to the Exam Room Officer, the incumbent is directly responsible for the software that supports both in‑person digital and online examinations. The software, CoMaS, is an in‑house application that provides video monitoring through a web interface, as well as file or network monitoring. Remote learners who may be taking an online exam will login and use the application as an e‑Proctoring tool with all of the aforementioned features.

Conversely, it can also be used for in‑person digital exams, where students are allowed to use some materials (i.e., accounting tables or coding libraries), but not others. The network can also be restricted to allowing students to only start the exam from a particular classroom. CoMaS is a customizable application and detailed requirements are collected from course instructors so that the experience can be designed to meet course requirements.

In addition to supporting course instructors with their course delivery, the incumbent also works with students to ensure the application works as expected on exam day, whether they are sitting in‑person at Carleton or writing virtually across the globe. This level of troubleshooting requires the individual to be familiar with a variety of operating systems, hardware, and software. A high level of troubleshooting is required on a daily basis.

Examinations are a stressful occurrence for students, therefore, they must be handled with care. As there is digital monitoring involved, explaining how the application works, as well as the privacy of the information regarding who has access and how long it is retained, is important. Exceptions and alternate solutions may need to be coordinated.

A large volume of data is processed, and outlined governance practices and processes must be strictly adhered to. Process and procedure, communication, validation of data submitted, and security are critical. There is no room for error.

Part of this support may also entail training other examination staff or proctors on aspects of this work. For example, CoMaS can be administered live in real time or post‑processed, with a report supplied to the course instructor after the examination. Proctors are a key stakeholder in this process and need instruction on how to execute depending on the…