Guest Experience Representative

The Guest Experience Representative will work games and events at TD Place and Lansdowne to ensure each and every fan and guest has an exceptional experience!

This is a replacement position and requires on-site work. The hourly pay for this part-time position is $18.10.

• Opportunities to work as a Guest Experience Representative include:
  Usher, Gate Usher, Information Booth Attendant, AODA Team, Kid’s Zone Team, Elevator Attendant, Dispatch, Team Lead, and Event Supervisors. Additional skills and training are required for some positions and are filled based on the candidate’s ability and the department’s operational requirements.
• Welcoming guests in a polite and friendly manner.
• Assist guests with entering TD Place and navigating around the Lansdowne site.
• Guide and direct guests to designated areas.
• Checking and scanning tickets and directing guests to their seats.
• Informing guests about the location of the restrooms, refreshments, exits, and other key areas.
• Answering questions and resolving any issues brought up by guests.
• Assisting guests with disabilities or other impairments, as needed.
• Enforcing event rules and relevant health and safety regulations.
• Providing guidance and assistance in emergency situations.

• Professional and neat presentation.
• The ability to provide excellent customer service.
• Flexible attitude, accountable, and a team player.
• Excellent interpersonal and communication skills.
• Highly organized and attentive to detail.
• The ability to manage crowds and remain calm in stressful situations.
• The ability to apply training to problem solve in the moment.
• The ability to stand for extended periods.
• Willingness to work evenings, weekends and public holidays.
• Valid Smart Serve Ontario certification.
• Bilingualism is considered an asset.

Located at Lansdowne Park, the Ottawa Sports and Entertainment Group (OSEG) is the largest sports and entertainment company in the capital. We are proud owners of the Ottawa REDBLACKS, and Ottawa 67's. We are also home to the Ottawa Charge, Atletico Ottawa, Ottawa Blackjacks, and Ottawa Rapid FC, and live events at TD Place. OSEG and its related Foundation were founded on the vision of its partners - to create year-round world-class guest experiences and give back to the Ottawa community.

TD Place is an advocate for equity, diversity, and inclusion and invites and encourage all candidates to apply for this role, including women, Indigenous peoples, members of racialized communities, persons with disabilities and persons of minority sexual orientations and gender identities. Additionally, we are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Please note this role will require interacting with the public, including in crowded spaces. TD Place is committed to providing a safe and enjoyable experience for all employees and guests. We encourage you receive a full dose of the COVID-19 vaccination (subject to applicable exceptions).

We appreciate the time and effort it takes to apply and thank all applicants for their interest. Our selection process utilizes AI to complement application screening. We'll reach out to candidates whose applications best match the role's requirements.

Interested? Please visit