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Customer Service Rep Customer Success Mgr./ CSM HelpDesk/Support Bilingual

Customer Care Lead: Escalations, Coaching & Strategy

Job in Ottawa, Ontario, K7S, Canada
Listing for: Safariland
Full Time position
Listed on 2026-03-05
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Bilingual
Salary/Wage Range or Industry Benchmark: 60000 - 80000 CAD Yearly CAD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading safety and security solutions provider seeks a Customer Care Supervisor in Arnprior, Ontario. This role requires proven customer service leadership, the ability to manage escalations, and effective team coaching. Responsibilities include fostering a positive team environment, aligning objectives with company goals, and advocating for customer needs. Ideal candidates will possess strong communication skills and an analytical mindset, forming strong relationships with customers and team members while driving continuous improvement in customer experience.
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