Alarm Operator; Evenings

Overview

Paladin Technologies Emergency Response Center is actively searching for multiple Alarm Operators to join our Ottawa-based Response Center, coordinating the emergency response for a varied portfolio of clients nationwide. This role offers on the job training and exposure to real-life events in a fast-paced environment. Shift availabilities are listed below.

• Evenings:
  Monday - Sunday; 4pm - 12am EST + Weekend availability is a must

• Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
• Actively listen to caller to summarize key points of information and enter into computer system
• Actively seek win-win solutions, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

• Ability to remain calm and provide direction while responding to an emergency situation
• Ability to pay attention to detail and be able to follow instructions
• Exercise mental flexibility and situational awareness within a team-based environment
• Ability to think on your feet and remain calm under pressure
• Strong verbal and written communication skills
• Bilingualism (French & English) spoken & written
• Ability to use Microsoft-based applications

• Customer service, Dispatch, Hospitality and Outgoing Call Centre experience

• Salary range dependent on experience
• Extensive Health, Medical and Dental Benefits + Wellness program
• RRSP matching contribution
• Free Parking at Office
• Ergonomically designed workstations, including standing desks

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to effectively communicate (see, hear, speak and write clearly) to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• The office is clean, orderly, properly lit and ventilated. Noise levels are considered low to moderate

We are also offering a number of incentive programs, including our Referral Program (cash reward) and our Spotlight Club (gift card).

$19 per hour to $22.50 per hour DOE