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Technical Support HelpDesk/Support Customer Service Rep

Customer Success Team Lead — Hands-On, Player‑Coach

Job in Ottawa, Ontario, Canada
Listing for: Snatch UP Jobs
Full Time position
Listed on 2026-01-22
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support, Customer Service Rep
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 CAD Yearly CAD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A rapidly growing technology company in Ottawa is seeking a Customer Success Team Leader to manage their US Customer Success team. This player-coach position involves direct customer ownership and team mentorship, ensuring successful client onboarding and engagement. The ideal candidate will have proven leadership experience, excellent communication skills, and the ability to work globally with diverse customers. A preferred background in Architecture or Prop Tech is a plus.

This position offers a dynamic environment in a thriving industry.
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