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Sales Assistant
Job Description & How to Apply Below
Adecco is actively seeking a motivated and customer-focused Sales Assistant to join our client's team in Hawkesbury, ON. This full-time role focuses on delivering exceptional customer service, coordinating with internal departments, and managing post-sales support. The ideal candidate is a proactive problem solver with strong communication skills, a passion for customer satisfaction, and the ability to thrive in a dynamic manufacturing environment.
- Pay Rate: $50k-$57k/year.
- Location: Hawkesbury, ON
- Shift: Monday to Friday 8:00am-5:00pm
- Job type: Permanent | Full-time
- Serve as the main point of contact for all customer after-sale inquiries, including orders, shipping, billing, and credits
- Provide timely updates and support regarding order status, changes, and shipment tracking
- Log and track all customer communications and activities within the Odoo CRM system
- Prepare and send invoices accurately to customer contacts
- Follow up on customer satisfaction surveys to identify and address service improvement opportunities
- Collaborate with internal departments, including Production, Quality Assurance, and Sales, to ensure efficient resolution of customer issues
- Prepare and distribute weekly open order reports to key customers
- Coordinate with the Production Manager to confirm order readiness and ensure production schedules are met
- Communicate with customers and the Sales team in cases of shipping delays to arrange alternate solutions
- Support the creation and processing of credit notes as required by the Quality Assurance team
- Maintain up-to-date and accurate customer records, documentation, and reports
- Ensure compliance with company policies, industry standards, and Controlled Goods of Canada regulations
- Demonstrate a "customer-first" approach and represent the company with professionalism and integrity
- Participate in internal meetings to share feedback and contribute to continuous process improvements
- Utilize Microsoft Office tools and CRM/ERP systems to manage tasks efficiently and accurately
- Legally eligible to work and reside in Canada
- 2+ years of B2B customer service or sales experience; manufacturing or electronics background is an asset
- College diploma or university degree in Business or a related field preferred
- Excellent interpersonal, verbal, and written communication skills
- Bilingual in French and English is a strong asset
- Proficient in Microsoft Office (especially Excel) and familiar with ERP/CRM tools
- Technically inclined with the ability to understand basic product functionality
- Strong attention to detail, time management, and follow-through
- Positive, team-oriented mindset with the ability to work independently
- Must pass a Controlled Goods of Canada security assessment
- On-site role at the Hawkesbury location
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