BPI​/SAP Help Desk Agent; Bilingual-English​/French

Position: BPI/SAP Help Desk Agent (Bilingual-English/French)
* This position is remote and can be located in the US or Canada / Ce poste est à distance et peut être situé aux États-Unis ou au Canada.
* Base Pay: $50,000 to $70,000 USD / 69,000 to 96,000 CAD / Salaire de base : 50 000 $ à 70 000 $ USD / 69 000 $ à 96 000 $ CAD
* Staffing SAP How To Hotline French phone queue, and backup on English queues
* Work with all levels of Airgas associates within the Div/Reg and other specialty business units to help resolve questions/issues within the SAP system
* Full knowledge of the SAP Resources Drive and related training and support documentation.
* Creating and maintaining French process and training documents
* Manage tickets within the iSupport system
* Flexibility to work staggered work shift
* High School Diploma or equivalent
* Bilingual - English/French required
* Excellent knowledge of the SAP platform
* Excellent communication skills and presentation skills
* Ability to work with associates in all levels of the company
* Well organized, able to multitask,ability to adapt quickly, and work well under pressure
* Able to work independently and with groups and teams
* Diplôme d'études secondaires ou équivalent
* Excellente connaissance de la plateforme SAP.
* Excellent es compétences en communication et en présentation.
* Capacité à travailler avec des collaborateurs à tous les niveaux de l'entreprise.
* Bon sens de l'organisation, capacité à mener plusieurs tâches de front, capacité à s'adapter rapidement et à bien travailler sous pression.
* Capacité à travailler de manière autonome et en groupe ou en équipe.

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation.

Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience:
At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

We want to ensure a safe experience for everyone interested in joining Airgas. Please be aware of fraudulent job offers that are circulating, falsely using the Airgas name and brand. These scams often involve individuals or organizations impersonating Airgas recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing.

** Please be advised that Airgas and our authorized recruitment partners will never ask you for money at any stage of the recruitment process.
** You may verify job postings through our official global  at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Airgas and are committed to combating these fraudulent activities to protect job seekers.

If you wish to report an incident, please contact us via this
#J-18808-Ljbffr