Représentant Du Service à La Clientèle

Everyday Banking Advisor / Conseiller en services bancaires courants

Our client, a Big 5 Bank, is actively hiring Everyday Banking Advisors to join their teams in Ottawa, ON on a contract basis. This position offers a hybrid work environment, with one day in office per week.

Ottawa, ON – Hybrid (one day in office per week)

• Receive 40‑60 inbound calls per shift.
• Handle day‑to‑day inquiries: everyday banking questions, account openings, password changes, credit‑card charge inquiries, etc.
• Respond to client inquiries with empathy, assist with a range of banking solutions, and resolve concerns at the first point of contact.
• Contribute to team results by supporting all colleagues in meeting client needs.
• Cultivate and maintain relationships with partners to foster a unified team approach.
• Manage risk by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
• Educate and assist clients with using the bank’s digital capabilities.
• Interagir de façon proactive avec les clients par divers canaux de communication pour livrer une expérience de service à la clientèle exceptionnelle.
• Contribuer aux résultats de l’équipe en soutenant les collègues afin de répondre aux besoins des clients.
• Entretenir et maintenir les relations avec les partenaires pour travailler comme une équipe.
• Gérer les risques en respectant les routines, processus de conformité et contrôles pour protéger les intérêts des clients et des actionnaires.
• Éduquer et assister les clients à l’aide de leurs capacités numériques.

• Fluency in English and French (reading and speaking required). Language testing will be administered.
• At least 6 months of previous call‑centre or phone‑based customer‑service experience, handling a high volume of calls (40+ per day).
• Personal flexibility to work shift work, including weekends, and a hybrid schedule (one day in office per week).
• Ability to build rapport and maintain client relationships, preferably in the financial or service industry, while working independently and as part of a team.
• Exceptional client‑service capability and confidence in engaging clients across multiple channels (phone, video, etc.) with a friendly, positive and professional tone.
• Digital literacy across a broad range of devices (smartphones, tablets, laptops, etc.) with above‑average keyboarding skills, internet and computer navigation, and strong multitasking ability.
• Interest in mobile and digital devices with the ability to help clients navigate self‑serve applications.
• Desire to build exceptional client experiences and to be passionate and curious about helping clients meet their immediate needs and solve concerns.
• Solid time‑management, organizational, and problem‑solving skills.

Pay range: $24.00 – $25.00 /hr
Hybrid position in Ottawa, ON

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.