Customer Care Representative; Bilingualism -English and French

Customer Care Representative (Bilingualism - English and French is required) – Ottawa

Ontario Medical Supply is a leading distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario.

Ontario Medical Supply is partnered for success with Royal Drugs, a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services.

As part of the Customer Care Order Desk team, this role provides outstanding customer service by processing orders and inquiries received through various sources, including those from healthcare agencies, long‑term care facilities, and individual clients or caregivers.

• Position:
  Customer Care Representative
• Location:
  
  Ottawa
• No. of Positions: 1
• ATR: 4958
• Type:
  Full Time, Permanent
• Salary: $22 - $22.50/hr
• Posting Status:
  Existing vacancy

• Process client orders for service, equipment, supplies, oxygen, and pharmaceuticals, including rentals.
• Receive orders by phone, email, or fax.
• Process direct client payments.
• Issue client billings.
• Process third‑party billings to various payers.
• Maintain proper documentation for third‑party billing purposes.
• Address overdue account balances, organize call schedule, and arrange payment plans.
• Attend to clients and resolve client concerns by phone, email, and in‑person.
• Identify and action opportunities to improve client service.
• Create/maintain client contacts and customer cards and validate information with customers as required.
• Generate various internal service team reports.
• File service orders upon completion.
• Assist in ensuring returned rental equipment is returned.
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Process inventory orders as needed.
• Prepare parts requests and follow up as needed.
• Prepare quotes as needed.

• Minimum 1 year of experience with administrative procedures and office duties.
• Minimum 1 year in a customer service role.
• Proficient with Microsoft Office, including Excel, Word and Outlook.
• Completion of post‑secondary education in an administrative or related field of study is an asset.

• Strong interpersonal and communication skills (both verbally and in writing).
• Bilingual (French/English) is required.
• Strong initiative and ability to work proficiently in a team environment as well as independently.
• Ability to time manage, remain organized and prioritize work.
• Enthusiastic, dependable and action oriented, with keen willingness to learn and improve on existing skill set.
• Commitment to deliver excellent internal and external customer service.

While we thank you for your interest, only select applicants will be contacted regarding the position.

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.

AI will be used in the recruitment process.

OMS / Royal Drugs

Ottawa, Ontario

Jan 06, 2026

Feb 27, 2026

• A&AODA Accessibility & AODA Acknowledgement Required within 30 days after job starts
• EO
  -2 Quality & Regulatory Training (Phase
  2) Required within 30 days after job starts
• EO-1 General Orientation (Phase
  1) Required within 30 days after job starts
• WHMIS WHMIS 2015 Required within 30 days after job starts
• WPVH Workplace Violence and Harassment Required within 30 days after job starts