Assoc., Expérience client

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Détails De La Rémunération
$22.50 - $28.33 CAD

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.
At the branch, we understand customer needs and identify opportunities to promote products and services, refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills to work in a fast‑paced environment
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go‑getter who can exercise initiative and accurate and detail oriented to handle several tasks and changing priorities
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

La TD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde. Plus de 95 000 collègues de la TD mettent en commun leurs compétences, leur talent et leur créativité au service de la Banque, des clients qu’elle sert et des économies qu’elle appuie.

Nous sommes guidés par notre vision d’être une meilleure banque et par notre objectif d’enrichir la vie de nos clients, de nos collectivités et de nos collègues.

Our comprehensive compensation includes base salary, variable pay and other key benefits such as health and wellness, savings and retirement, paid time off, banking‑specific perks, discounts, career development opportunities and recognition programs.