Bilingual Membership Administrator

Bilingual Membership Administrator

The Canadian Medical Protective Association

We are hiring for two positions: one permanent role and one 1-year term. Both positions are eligible for health/dental benefits and paid time off.

Location:

Hybrid – Primary Remote in Ontario or Québec, with regular on-site presence at the CMPA office in Ottawa (1‑2 days per week).

• Salary range: $59,400 to $69,000 – classified as Level 6.
• Skill assessment may be required.
• Final date to receive applications:
  January 19, 2026, 4:00 pm EST.

The Membership Administrator provides high‑quality customer service to members and partners via phone, written correspondence, and computer interactions. Responsibilities include membership standards and procedures, multifaceted membership requests, registration, provincial reimbursement and licensure programs, third‑party requests, and service improvement initiatives.

• Assess, process, verify, and respond to member and external requests; compile research and trends information; collaborate with other programs and departments; escalating cases as required.
• Prepare written documentation and responses to specific inquiries; maintain logs, records, and systems.
• Provide information, interpretation, and feedback on membership information, guidelines, and policies.
• Perform other departmental tasks as required.

• Diploma or certificate program (2‑3 years).
• 4‑6 years of customer service experience in person or in a contact‑centre environment.
• Experience in customer service principles and best practices.
• Knowledge of MS Office and various database/in‑house software applications.
• Experience working with program‑specific system applications and databases.
• Experience with Sugar
  
  CRM is an asset.

• Bilingual (French and English) oral and written – mandatory.
• Strong customer service, verbal and written communication, spelling and grammar skills.
• Organizational skills; ability to work independently and as part of a team; ability to set priorities in a multi-tasked environment.
• Ability to interpret and apply policy using judgment.
• Ability to perform basic mathematical calculations quickly and accurately.
• Strong attention to detail.

The CMPA is an equal‑opportunity employer and is committed to accessibility. Accommodation in recruitment processes is available for applicants with disabilities. EDI is a key priority; we encourage candidates from diverse backgrounds.

Mid‑Senior level

Full‑time

Other

Industry: Hospitals and Health Care