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Customer Service Rep Ecommerce Bilingual HelpDesk/Support

Global B2B SaaS Support Specialist

Job in Ottawa, Ontario, Canada
Listing for: Arsenault
Full Time position
Listed on 2026-01-13
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Ecommerce, Bilingual, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 CAD Yearly CAD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
An innovative e-Commerce platform is seeking a Customer Service Representative in Ottawa, Canada. This role involves supporting guests through live chat and email, generating help center articles, and identifying customer trends for improvements. Candidates should have experience in B2B customer service, ideally within SaaS or eCommerce settings, and must thrive in a fast-paced, evolving environment. Flexibility for a 5-day workweek is essential.
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