Customer Service Representative; Bilingulism is - English and French

Customer Service Representative (Bilingulism is preferred
- English and French) – Ottawa

Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.

As part of the Customer Service Order Desk team, this role provides outstanding customer service by processing orders and inquiries received through various sources, including those from healthcare agencies, long-term care facilities, and individual clients or caregivers.

Position:
Customer Service Representative

Location:

Ontario Medical Supply – Ottawa
No. of Positions: 2
ATR: 4903
Type:
Full Time, Permanent
Salary: $21 – $21.50/hr

• Process client orders received by phone, email or fax for service, equipment, supplies and pharmaceuticals, including equipment rentals.
• Attend to clients and resolve client concerns by phone, email, and in-person.
• Identify and action opportunities to improve client service.
• Review, identify and resolve error entries in the Dashboard.
• Create and maintain client contact, customer cards and validate information with customers as required.
• Generate various reporting for the internal service team.
• Review and action various reports such as backorders, onhold, assembly kit, entered rentals, failed delivery, cross reference and others.
• Meet pre‑established KPI goals.
• Record service orders (disposition) upon completion.
• Provide assistance in ensuring rental equipment is returned.
• Process inventory orders as needed.
• Prepare parts requests and conduct follow‑up as needed.
• Participate in a weekly rotation for shifts and weekend coverage.
• Perform duties as assigned.

• Minimum 1 year’s experience with administrative procedures and office duties.
• Minimum 1 year in customer service role.
• Proficient with Microsoft Office – including Excel, Word and Outlook.
• Proficient with ERP systems;
  Pronto preferred.
• Completion of post‑secondary education in an administrative or related field of study is an asset.
• Strong interpersonal and communication skills (both verbally and in writing).
• Bilingual (French/English) is strongly preferred.
• Strong initiative and ability to work proficiently in a team environment as well as independently.
• Ability to manage time, remain organized and prioritize work.
• Enthusiastic, dependable and action‑oriented, with willingness to learn and improve existing skill set.
• Commitment to deliver excellent internal and external customer service.

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted. The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.

AI will be used in the recruitment process.

• A&AODA Accessibility & AODA Acknowledgment required within 30 days after job starts.
• DP - 10 LHIN Order Desk required within 30 days after job starts.
• EO
  -2 Quality & Regulatory Training (Phase
  2) required within 30 days after job starts.
• EO-1 General Orientation (Phase
  1) required within 30 days after job starts.
• WHMIS WHMIS 2015 required within 30 days after job starts.
• WPVH Workplace Violence and Harassment required within 30 days after job starts.