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Customer Experience Specialist III, Supply Chain and Procurement; Pittsburgh
Job Description & How to Apply Below
This job is with Thermo Fisher Scientific, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Work Schedule
Standard (Mon-Fri) Environmental Conditions
Office
Job Description
About Us
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $40 billion and approximately 120,000 global employees in 50 countries. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Gibco, Fisher Scientific, Unity Lab Services, Patheon and PPD – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.
All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our success is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve humanity by carrying out our mission to enable our customers to make the world healthier, cleaner and safer.
If you share our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific.
Location:
This is an onsite opportunity for hire either in Pittsburgh, PA or Ottawa, ON Canada. Residency within commuting distance of either locations required. Relocation assistance is not provided.
How will you make an impact?
Are you a problem solver who likes a fast-paced environment that strives for excellence in satisfying customer’s needs? An exciting opportunity has arisen for a Customer Account Specialist to join the Encompass Procurement Services Team! The role will serve as a key point of contact for support for our customers including our Capital Equipment Program. The successful candidate will also work in collaboration with customer management and the Thermo Fisher Scientific commercial sales team to support reporting, training, and Third Party business growth opportunities with our customers.
What will you do?
You will support the equipment program, perform the varied activities associated with product sourcing and part number creation, plus provide tactical customer team support. On our team, you will work directly with customers and the commercial sales team who support them. We provide timely and accurate responses to end users, provide outstanding overall service to the customer community, and we coordinate and synchronize our efforts across cross-functional support teams.
We also act as liaisons with suppliers and internal teams on the customer’s behalf to resolve questions, issues and acquire customer-specific pricing. Furthermore, we provide customer data analysis and reporting upon request while working with internal teams to support customer needs, including training and responding to questions and issues concerning customer system interfaces.
North American Equipment Order Management duties include: Handle inquiries, supplier negotiations, customer quoting, order support from requisition to invoice, creation of new vendor and product records
Maintain equipment tracking and provide reporting summaries to leadership
Support assigned critical metrics and strategic development
Engage in cross-functional collaboration between customers, Sales, suppliers, AR, AP, and Finance to make the best decision available
Collaborate with internal teams regarding prepayment requirements
Canadian Specific Customer Team Support Manage and triage the Canada (CA) shared inbox , ensuring timely responses and resolution of operational, pricing, order and supplier related inquiries
Provide tactical support to teams as needed
Prepayment negotiations and facilitation
Contract compliance reviews
Compliance and transportation support
Support of customer specific projects
North American Customer team support Create business review decks
Resolve negative margin customer orders
Provide tactical support for…
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