Passenger Services Agent YOW

Job Summary

Passenger Services Agent provides all necessary and required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check‑in, jetway operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check‑in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate‑checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jetway, computer keyboards, and carrier‑specific reservation/ ticketing software
• Produce all required, work‑related documentation
• Other duties as assigned

• Excellent communication skills (written/verbal) in English, and French
• High School diploma or GED equivalent
• Willingness and flexibility to work various hours and shifts
• Eligible to work in Canada and have a valid, open work permit.
• Be flexible to work different shifts (days, evenings, nights, weekends, holidays)
• Minimum 1 year of relevant work experience in a fast‑paced environment
• Attentive to detail and committed to continuous improvement
• Self‑motivated and able to work independently
• Ability to follow processes and procedures, take a flexible approach when required
• Must be able to type and learn airline‑specific computer reservation/ ticketing software
• Must be at least 18 years old
• Must be willing to work in inclement weather

• Competitive pay
• Paid training
• Group benefits (Insurance, RRSPs, etc.)
• Free Parking
• Uniform

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Join Swissport today and be part of a team that connects the world of aviation!