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Office Administrator/ Coordinator Business Development

Service Coordinator​/Responsable de coordination de service

Job in Ottawa, Ontario, Canada
Listing for: Carrier
Full Time position
Listed on 2026-03-08
Job specializations:
  • Business
    Office Administrator/ Coordinator, Business Development
Salary/Wage Range or Industry Benchmark: 43500 - 93500 CAD Yearly CAD 43500.00 93500.00 YEAR
Job Description & How to Apply Below
Position: Service Coordinator / Responsable de coordination de service

Work Location: Either in Ottawa (ON), or in ville Saint-Laurent (Montreal, QC)

Service Coordinator

About Automated Logic Controls (ALC)

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

About Carrier

Carrier Global Corporation
, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

For more information, visit or follow Carrier on social media at .

Job Responsibilities

The Service Coordinator performs all department schedules; the tracking of labor and expense costs, processing work orders, contract charges, billings to customers and payment accounting. Responsibilities include, but are not limited to, the following:

  • Own the local monthly branch service agreement renewal process
  • Prepare all contract renewal proposals and other documents for customers.
  • Follow-up with contract customers and make required revisions.
  • Reconcile Service Contracts by managing cost transfers.
  • Prepare and submit all Service Agreement booking packages for renewals, and time & material work.
  • Prepare time & material billings.
  • Maintain contract logs, and schedule and document all department commitments for repairs, maintenance, installation, retrofit, warranty and parts.
  • Ensure all Preventative Maintenance visits are scheduled, and performed for each Service Agreement.
  • Call each Preventative Maintenance customer the day after each PM visit to ensure all work was satisfactory, and address any open items. Follow up immediately on open items and report dissatisfactions.
  • Maintain Preventative Maintenance schedules in accounting system for all visits.
  • Monitor service receivables and suspend service when necessary.
  • Log and track all service work orders (billable and non-billable) and reconcile all open tickets in a timely manner.

    • This is a current vacancy for which Carrier is currently hiring.

    Basic Qualifications

  • High School Diploma or GED.
  • 2+ years of experience in B2B customer service roles such as billing, coordination, service administration, dispatch, or operational back-office support.
  • 2+ years experience with Ms-Office suite (including Word, Excel, etc.)
  • Fluent (verbal and written) communication skills in English.

    • Preferred Qualifications (nice to have)

    Other qualifications you may have that would be beneficial in this role include:

  • College Degree or higher.
  • Experience with contracts, or work orders is highly preferred.
  • Experience in an industrial, technical, facilities, or HVAC environment is highly preferred.
  • Fluent communication skills in French are nice to have but not mandatory.

    • Additional information

  • Immigration sponsorship is not supported for this position.

    • Pay Range

    The expected base salary range for this role is between $43,500 and $93,500. The rate of pay may be impacted by factors such as the applicant’s geographic location, market data/range, skills, prior relevant experience, job-related knowledge, specific degrees and certifications, and/or other relevant considerations.​

    This compensation includes components such as base salary, vacation pay, public holiday pay, potential estimated overtime pay and paid statutory leaves of absence. Additional benefits may include insured benefits such as health care, vision, dental, disability, etc., as well as possible RRSP matching.​

    Other Compensation

    This role may also provide the opportunity to earn additional incentive compensation in the form of annual bonus, sales bonus, sales commission or local incentive. If the role…

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