Product Deployment Specialist

Apply for the Product Deployment Specialist – Canada role at Ascend.

Ascend empowers entrepreneurial CPAs to reach their goals with an innovative growth model that brings their firms into the new age. Backed by private equity from people‑focused Alpine Investors, Ascend is building a modern platform for regional accounting firms that enables them to stay independent while accessing the resources of a large CPA firm to help them grow. Ascend provides access to growth capital, robust talent acquisition, best‑of‑breed technology, a catalytic leadership system, shared back‑office services, and modernized equity incentives so that firms can surmount today’s industry challenges and reach their full potential.

Founded in January 2023, the company attained revenues sufficient to qualify it as a Top 100 U.S. accounting firm within six months of operations.

Alpine Investors is a people‑driven private equity firm that is committed to building great companies by working with, learning from, and developing exceptional people. Alpine prides itself on fostering cultures where people value empowerment, diversity, fairness, integrity, and intellectual honesty. Founded in 2001, Alpine specializes in investments in companies in the software and services industries. Alpine has over $15 billion in AUM and has offices in San Francisco, New York, and Salt Lake City.

Ascend is building an AI team that will power the technology transformation that the industry needs. Machine learning (ML) and Large Language Models (LLMs) will be one of the main pillars of this technological transformation. The primary customers for the EPD team at Ascend will be the partner firms who now operate within Ascend and their clients. Reporting to the Product Deployment Manager, the Senior Product Deployment Specialist will work closely with partner firms to execute large‑scale product feature releases, and work to develop positive relationships with partner services and partner firms.

Ascend’s goal is to revitalize the accounting industry. Your team’s goal is to roll out solutions that will fundamentally change what accountants do with their time (and therefore the cost structure of the business). Success in this role will be measured by the effectiveness of product adoption on new tools, and partner firm sentiment of our products.

• You have experience managing software product rollouts and enjoy working cross‑functionally to ensure smooth adoption
• You excel at building and maintaining authentic relationships with multiple stakeholders
• You’re excited about AI and technology, especially in the accounting or financial services space
• You’re passionate about and enjoy change management
• You have a bias for action and take initiative to drive progress that makes a difference
• You love over‑communication and enjoy constantly improving communication

• Manage the release and adoption of product rollouts to partner firms and their clients, with a focus on releasing quickly and iteratively
• Become the subject matter expert on our products, creating and presenting effective training materials and process documentation
• Support in testing and validating new features and products before release
• Own release and product roadmap communications with our partner firms and partner services teams
• Consistently work with partner services to align cross functional teams on common goals and outcomes, and identify areas of collaboration
• Build strong relationships and trust with leaders and employees at our partner firms
• Support in executing on EPD team collaboration processes so we work as effectively as possible as a team
• Collaborate early with product managers and engineers to help define the scope of projects and to add insights that ensure we are building the right products for our users
• Manage a strong feedback loop process to both ensure our firms feel that their feedback is actioned, and work closely with our product managers and engineers to effectively action feedback
• Establish deployment and change management logistics and processes
• Defining, monitoring, and reporting on leading and…