Service Account Representative

BUILD YOUR CAREER AT BLACK & MCDONALD

Black & McDonald is an integrated, multi‑trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With nearly 100 years of diverse market experience, we are a forward‑thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.

Black & McDonald’s NOR (North Ontario Region) Service team is growing! If you are an independent, enthusiastic and driven professional searching for an opportunity to build a solid foundation for your career, this position is for you. This position reports directly to the Division Manager and will be working in Ottawa for the NOR region.

The primary goal of the Service Account Representative is to ensure client satisfaction, contract delivery and secure projects with our existing client base.

• Use the client review process to discover opportunities with existing clients
• Utilize the training provided to prospect, qualify, support estimating, prepare proposals, and secure sustainable service project business as per sales and margin quotas
• Establish and maintain working relationships with customers and ensure contract delivery is to Black & McDonalds’ expectations.
• Follow up on inbound/outbound leads. Assess the prospect’s needs, provide a general introduction of Black & McDonald’s services, qualify the prospect and schedule formal meetings to begin the sales process.
• Work with existing and new customers to life cycle plan and budget equipment repairs
• Conduct business with diplomacy in order to create superior experience as a frontline contact for the company
• Write proposals, conduct equipment surveys and develop replacement pricing documents
• Review results of completed projects with Management and project team members
• Analyze competition to ensure we are both fair and competitive
• Assist with any special requests
• Focus on continuous improvement in all areas of work
• Provide feedback and recommendations on marketing efforts based on direct experiences with clients
• Continual professional and personal development
• Actively participate in company meetings and marketing events

• Communicates Effectively
• Continuous Learning
• Customer Focus
• Problem Solving and Innovation
• Teamwork and Collaboration
• Values and Respects Others
• Strategic Perspective

• A university degree or college diploma in business, engineering or related field as appropriate.
• Years of experience as a qualified tradesperson in the construction mechanical and/or HVAC industry may substitute for education requirements.

• 1-3 years’ experience in the trades or an account management role.
• Project sales experience would be considered an asset
• Building automation controls experience would be considered an asset

• Able to travel on occasion in order to meet prospect requests and project requirements
• Excellent organizational and time management skills
• Solid negotiation, conflict resolution, and people management skills
• Project management and implementation
• Safe Work Practices
• Competency in basic computer skills, including Microsoft Office applications
• Valid Class 5 Driver’s License

The expected salary range for this role is between $55,000 - $70,000 per year. The starting salary will be determined based on several factors such as the successful candidate’s qualifications, including but not limited to education and experience. Base pay is one component of Black & McDonald’s total rewards package. Total rewards vary by position and may include additional offerings such as group insurance benefits, pension plan, annual discretionary bonus, career development programs, and other HR programs.

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

If you are an existing Black & McDonald employee, please notify your supervisor of your interest and intent to apply before applying.