Advisor, Business, Change Management

Change Advisor

Contributing to the CMPA

Working closely with all CMPA departments, the Strategy & Organizational Transformation department leads nimble and adaptable enterprise management processes. The core functions include strategic planning and strategic issues analysis, business planning and performance management, enterprise risk management, market intelligence and research, as well as change enablement for departmental and organization-wide projects.

The Change Advisor supports the organization on corporate strategic initiatives and business transformation projects. Reporting to, and with guidance from the Senior Change Advisor, and working collaboratively with key stakeholders, the Change Advisor is responsible for creating and implementing integrated change plans for key projects and providing change enablement advice to departmental change initiatives, adhering to our Change Enablement process.

This is a key role within the Strategy & Organizational Transformation team that will support our continued modernization, developing, designing, and delivering comprehensive change and engagement programs to support business transformation efforts. The key objective of the role is to support employees and leaders in successfully transitioning and operating under new business processes and systems and participating in the development of new processes and deliverables that are clear, modern, and resonate with employees, council members, and stakeholders.

The Change Advisor will focus on the people side of change and transformation and will be responsible for assessing and enabling business readiness, user readiness, learning, change communications, and adoption. The Change Advisor will also liaise with senior leaders and executive leaders in identifying, defining, implementing, and evaluating transformational change.

This role is for someone with a strong passion for and knowledge of organizational change and possesses superior stakeholder engagement and communications skills.

• Develop and implement proactive change strategies and programs to support adoption of people, process, and technology changes
• Collaborate with lines of business to conduct impact analyses and assess change readiness
• Initiate, manage, and lead structured change enablement activities
• Contribute to the development of organizational change models, frameworks, and tools to support current and future initiatives
• Collaborate with Communication and Learning teams to support the design, development, delivery, and management of integrated change activities
• Support learning efforts by guiding the documentation of processes and requirements
• Contribute to the evaluation of change success measurements
• Identify and manage anticipated resistance, consult and coach leaders and project teams accordingly
• Supports periodic environmental scanning efforts to identify trends and opportunities for business transformation and define potential business impacts/benefits
• Facilitates ideation sessions to support the creative process for new transformation initiatives
• Engages in continuous improvement activities

• Minimum 4-year Bachelor’s degree in a relevant discipline such as Human Resources, Business or Commerce, Organizational Development, or a related field of study
• Minimum 4-6 years of relevant work experience including a minimum of 3 years of experience related to the successful delivery of full cycle organizational change management services including expertise in stakeholder engagement, leadership alignment, engagement/adoption, organizational culture adaptation, communication planning, learning strategy design, and organizational readiness
• Demonstrated business consulting and project management experience, leading and owning work stream efforts within large-scale and small-scale change efforts
• Experience and knowledge of organizational change principles, methodologies, and tools
• Demonstrated presentation and facilitation experience at the leadership level
• Strong proficiency with Microsoft Word, Excel, and Power Point
• Organizational Change Management certification or designation considered an asset