Lead, Business Support Specialist- Government Relations

Lead, Business Support Specialist – Government Relations

Join the Canadian Red Cross and help people and communities in Canada and around the world in times of need. As a Canada’s Best Employer 2024, we are committed to an accessible, diverse, inclusive, and barrier‑free work environment.

Title: Lead, Business Support Specialist – Government Relations
Employee Working

Location:

Partially Virtual / Hybrid (Ottawa, ON)
Employment Status: Permanent Full‑time

• Contribute to the development and implementation of business management practices, processes and tools to support continuous improvement and operational efficacy.
• Contribute to the annual budgeted process.
• Act as a liaison between different departments and stakeholders to ensure alignment and effective collaboration and information sharing.
• Drive innovation and continuous improvement within the business support functions.
• Lead development of internal and external reports that communicate progress, results, and impact.
• Develop and use performance dashboards, summary reports, and other tracking tools to inform leadership and improve delivery outcomes.
• Develop, apply, and improve standardized tools, templates, and processes to support effective planning, execution, and reporting.
• Identify opportunities to improve operational efficiencies and contribute to enterprise‑wide planning or process improvement initiatives.
• Ensure that portfolio reporting meets internal standards and external accountability requirements.
• Coordinate and maintain strong working relationships across internal departments, operational teams, to ensure effective delivery.
• Will also assist in planning and execution of leadership forums aligned to the mandate of the Chief of Policy & Strategic Relations.

• Minimum of 8–12 years of experience and a university degree in business administration, public administration, social sciences or a related field, or an equivalent combination of education and experience.
• Expertise in a specialized discipline or broad experience across fields, with an understanding of interconnections between processes and business units to provide effective leadership.
• Proven experience in budget management, financial planning, and resource allocation.
• Proficiency in standard computer applications (Microsoft Office Suite) and knowledge of project management tools, data analytics platforms, and financial management software.
• Strong knowledge of program and project management methodologies, tools, and best practices.
• Proficiency in business process improvement, data analysis, and reporting.
• Ability to build and maintain strategic relationships with internal and external partners.
• Communication and influencing skills to synthesize diverse and sometimes conflicting perspectives and find mutually beneficial solutions, often in sensitive or complex situations.
• Fluency in French is a strong asset.

• The work pace is often unpredictable with significant time pressures.
• Ability to adapt to frequent and often urgent changes in priorities, and make decisions under pressure.
• The majority of work will be conducted from an office‑like setting.
• Some domestic travel to generally safe locations may be required.
• Work requires the ability to work to multiple, conflicting deadlines.
• As we work with and support people and communities, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada is required.
• If selected, you will be required to complete a successful pre‑employment screening process which includes a satisfactory Enhanced Police Information Check (E‑PIC).

Internal posting will be unposted on December 31, 2025.